This week I had the pleasure to interview Thomas Knoll from Zappos who talks about building a community for your customers. Any company who cares about more than just selling to their customers and actually creating lasting relationships with them should give this a listen. If there is a brand who has written the rule book for customer service and engagement it has to be Zappos so I think we can all learn from what they are trying to build. Enjoy the interview and make sure to say hello to Thomas on Twitter here. He is definitely worth the follow.
