10 trends in hotel technology - 1 views
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Hotel guests travel with an increasing number of personal devices and their own information and entertainment content. A SmartBrief poll showed that 45% of hotel guests travel with two devices and 40% with three or more.
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“We noticed travelers were packing books less and less. They’re cumbersome and take up valuable luggage space, but it’s really hard to replace the joy of reading a great book on the road,” Nelson said. “It’s also important for families that forgot to pack their tablets because games (and other contents) are big hits with bored kids.”
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The Hyatt Union Square New York offers three check-in options for guests: an iPad check-in with a staff member called Gallery Host, a self-serve check-in kiosk and a traditional front desk. About 40% of guests at the hotel select the iPad option.
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This posts summarized 10 trends in the hospitality technology. Most of them are benefiting the guests directly, such as the wifi access and the self check-in services. However, as more and more hotel in the industry adopting these technology, the competition has been brought on, and every company is working harder to invest more technology in hotel management, development as well as operation. These 10 trends are the most basic ones which have changed the industry greatly, but there are mot to expect in the near future.