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Contents contributed and discussions participated by upasnab

upasnab

Hotel Security: How to Protect Your Hotel and Your Guests from a Data Breach - By Kevin... - 0 views

  • Information thieves are increasingly targeting hotels due to the large amount of personal information collected from guests.
  • hospitality industry accounts for 87% of point of sale breaches
  • Failure to take precautionary measures can ultimately affect your hotel’s bottom line, and lead guests to feel unsafe and not wanting to return.
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  • surprising 74% of hotels do not have proper protection measures in place
  • Destroy information you no longer needed.
  • Provide on-going staff training
  • Continuously update crisis plans
  • Implement a mobile security policy.
  • A Ponemon report shows that 63% of organizations have had a data breach as a result of employees using their mobile devices to access the company’s sensitive and confidential information.
  • Create a document destruction schedule.
  • Despite the fact that 86% of companies have document destruction procedures in place, only 40% of businesses have a system followed by employees.
  • With technology changing hotel operating systems, it is important for the hotel industry to re-visit information security procedure and continuously educate themselves on data security protocols.
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    This article talks about the increasing cyber threats in hotels and its consequences for the guests. The hotel guests are paying more attention to how their data is being stored, pushing hotels to make some much needed changes in their data security plan. Despite these pressures, many hotels do not have any proper protection measures. "The Hospitality Technology's 2017 Lodging technology Study showed that a surprising 74% of hotels do not have proper protection measures in place". Steps to prevent such breaches and avoid millions of dollars in loss and reputation damages are mentioned in this article. Some practical ways highlighted in this article are: Provide on-going staff training, implement mobile security plan etc.
upasnab

Airline Hotels Installs Aptech's PVNG Enterprise Accounting at 9 Properties - 0 views

  • "Airline Hotels tapped PVNG in late 2018 to migrate its financial operation and chain data to the cloud for easier access and better business decisions," said Todd Asmundson, corporate controller for Airline Hotels. "
  • Seeing the performance data helps them manage better by comparing operation strategies from other properties. This also frees our accounting staff to focus on analysis rather than supporting management inquiries."
  • PVNG lets operators have total flexibility allowing or limiting data access across multiple properties.
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  • PVNG lets our managers do their own evaluations. We can restrict access to specific data, but we want our managers to see how their associates are doing.
  • PVNG's user interface is built on an easy to navigate architecture. Its robust functionality and platform is completely new.
  • The PVNG Enterprise Accounting System supports one property or a large multi-brand, multi-property portfolio. It uses the most current technology platform and incorporates AP, GL, AR, Statistics, Financials, and a Bank Reconciliation, all with familiar browser navigation. PVNG also makes it simple to become 11th Edition compliant by implementing its packaged chart of accounts and financial statements. PVNG's cloud platform also lets Aptech monitor and support all aspects of their system processes for hands on support if needed."
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    This article is a classic example of companies moving their accounting systems to the cloud as well. Many hotels are following suit since it enables them to have flexibility in managing accounting data for multiple properties. As Todd Asmundson mentions in this article Airline Hotels, a large hotel chain in Canada, migrated all its financial operation and chain data to cloud for easier access and better business decisions. Many features of PVNG's new cloud based software are highlighted in this article. The hospitality industry is marching towards to cloud revolution as well.
upasnab

Maestro PMS launches integrated system support | Hotel Management - 0 views

  • Maestro PMS launched a new expansion to its group of system-integrated, online support and training tools for users.
  • The new support and training initiatives are tied into Maestro’s incident-tracking system. Support tickets are created in the system for each communication and resolution with tracking numbers. This enables Maestro to optimize support response times
  • “Our new support and training enhancements provide users with answers to system questions whenever and however they want. Personalized support lets them be more productive and confident in system usage.”
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  • Diamond plus service provides on-demand ‘anywhere—anytime’ online webinars, free version upgrades and eLearning to help Maestro users develop skills and confidence in their system.
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    Maestro is an Diamond star hospitality software started in 1978. The software has kept up with all the growing trends in the industry and has finally introduced an integrated system support. Some of the features of this new upgrade include direct help on each screen of Maestro's property software and also the ability to perform screen captures. They have real-time help available with 24/7 tech support with chat feature and screen sharing options. The new upgrade also enables users to request support or training online. These features enable Maestro to optimize it's response times for incidents. These new features give users personalized support and makes them more productive since they don't lose time waiting for tech support to show up. This is a great step forward in PMS technology.
upasnab

Three Future Delivery Trends We Are Likely to See In Ecommerce - 1 views

  • The constantly developing technology in this area means that the online shopping experience will continue to improve, and many current challenges will be solved.
  • One of the most pressing reasons why people like to shop offline is the issue with delivery.
  • The accelerating growth in the number of parcels that need to be delivered will force various couriers to invest in new technologies to meet the ever-growing demand.
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  • Customers are expecting higher and quicker service in general when it comes to online shopping, and that is precisely what these e-commerce businesses are trying to provide.
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    This article talks about the future delivery trends expected to emerge in the Ecommerce business. Many shoppers are moving their shopping experience online for reasons such as convenience, time saver etc. However, there are many consumers who prefer the offline shopping experience and some choose to do it because of the lack of certain services online. One of the main reasons they prefer going to the stores is because they have their product available to them immediately rather than having to wait for the delivery. Many retailers are working on solving this issue. The three trends that are most likely to emerge as solutions soon are: same day delivery, drone or robot delivery and pick up and pack companies. These three options will entice customers to shop online since they will be able to receive their products same day. "Research shows that consumers are willing to pay more if it means getting faster delivery. Although this could increase costs for brands, they will get more sales and will be one step ahead of other brands who do not yet offer this service".The retailers might raise the cost of the product but consumers are willing to pay a little extra for same day delivery.
upasnab

Why hotels are getting on board with sustainable development | JLL Real Views - 0 views

  • The U.S. Green Building Council (USGBC) estimates hospitality’s annual footprint to total around $4 billion in energy use, 1.2 trillion gallons of water and millions of tons of waste. The global hotel sector, comprising some 175,000 hotels, offering 16.4 million rooms worldwide and generating revenue in the region of $550 billion last year, accounts for around 1 percent of global emissions, on its own
  • Hospitality is a competitive marketplace and sustainability is now increasingly mainstream – partly because social responsibility and the environment are becoming more of a focus area within the corporate world.
  • “For meeting planners looking to recommend a hotel or venue destination, sustainability issues are increasingly going to be on the table as part of the decision-making process.”
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  • “We are past the ‘please hang up your towels’ phase and have moved into trying to get people to view sustainability in a more holistic way.
  • “It’s not enough to have a few low-key green features nowadays. It’s something hotels should use as a positive differentiator to stand out from their competitors.”
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    This article ties into this week's topic of sustainability and green initiatives, even though it's from 2017, which was dubbed as year of sustainable tourism by the United Nation. The hospitality industry is guilty of having a large annual footprint. Today's traveler is more eco-conscious then ever and is always looking for hotels and properties who support their mindset. The hospitality industry is hopping on the green train and taking action to set precedent for their competitors. Many big cities along with celebrities are promoting the idea of sustainable and conscious living and hospitality, making it the hottest trend. The hospitality industry id one the fore front of this effort because they are one the impacted businesses due to climate change. Many local economies that depend on tourism and hospitality can crumble if they don't start taking action right now. This trend will hopefully create a domino effect and influence other industries to follow suite.
upasnab

Routier joins forces with Cybint to protect user data | Hotel Management - 1 views

  • Routier has partnered with Cybint, a cybersecurity education company, for integrated cybersecurity into the Routier interface and hospitality management software. The partnership was formed in the wake of an increased cyberattacks on user data in the travel and hotel industries.
  • Our partnership with Cybint and the addition of its cybersecurity educational programming will help secure and protect end users in the wake of the Marriott [International] hacking scandal,
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    This recent article talks about the partnership which was formed due to the recent Marriott International hacking scandal. Cybint, military trained cybersecurity experts, and Routier, a service which provides hotels with engagement, operational and marketing products, have joined forces to prevent such future attacks. Routier co-founder and CEO Gal Bareket states "Our partnership with Cybint and the addition of its cybersecurity educational programming will help secure and protect end users in the wake of the Marriott [International] hacking scandal,". The article further highlights other benefits of this union between Cybint and Routier such as cyber literacy courses and hands on simulator labs for cybersecurity professionals. The article also highlights the prime features and services provided by both Cybint and Routier.
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