Airbnb apologizes to hosts, dedicates $250M to coronavirus-related cancelations | Phocu... - 0 views
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Following the World Health Organization’s declaration of a pandemic on March 11, Airbnb instated a policy wherein guests would receive a full refund - regardless of host consent - on reservations with check-in dates between March 14 and April 14.
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we couldn’t have guests and hosts feel pressured to put themselves into unsafe situations and create an additional public health hazard.
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To that end, Chesky says Airbnb will pay $250 million to hosts to help cover the cost of coronavirus-related cancelations.
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Reservations for stays and Airbnb Experiences made on or before March 14, 2020, with a check-in date between March 14, 2020 and May 31, 2020, are covered by the policy and may be canceled before check-in. Guests who cancel will have a variety of cancellation and refund options, and hosts can cancel without charge or impact to their Superhost status. Airbnb will either refund, or issue travel credit that includes, all service fees for covered cancellations. In order to cancel under the policy, you will be required to attest to the facts of and/or provide supporting documentation for your extenuating circumstance.