How COVID-19 has accelerated tech adoption in the hotel industry | Hotel Management - 0 views
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exponential technology.
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Smart capacities and services that were previously considered add-ons to the guest experience will quickly become requirements in the post-pandemic hospitality space.
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Investing in integrated online booking platforms that help to supplement staff efforts and create a seamless, personalized experience is the best way to ensure the guest has a positive brand experience
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Hoteliers are using app platforms to track spaces used by guests and ensure a thorough sanitation before their next use
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Integrated app platforms can help guests order room service or a morning coffee, reserve a spot out on the pool deck or communicate virtually with a staff member for instant assistance
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Reward programs are meant to incentivize returning business without alienating first-time customers, or overemphasizing the different levels of guest perks.
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Their choices and preferences could be logged as data and shared with the staff to help personalize their next stay.
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Wearable technology has gained in popularity as a way to monitor guest activity, manage contact tracing, and help control the spread of the virus
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The more that guests are able to be tracked and recognized, the more they deserve to know their data is safe.
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App platforms should have a section detailing which guest operations remain completely private, the rules and regulations regarding the use or sale of customer data, and the consequences that apply if any rules are breached.
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Accelerated adoption of technology will transform the hotel sector at a rate even more extreme than once predicted
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Smart tech will offer benefits to customers and staff alike, elevating the guest experience and making new levels of personalized hospitality possible.
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*The hotel industry has incorporated exponential technology for its improvements in cost and performance -an implementation that evolved rapidly during the pandemic that hasn't been seen before. *Smart technology has offered benefits to customers and staff while elevating the guest experience on a personalized hospitality way.