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Contents contributed and discussions participated by jchac014

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jchac014

Highly connected hotel industry continues to be vulnerable to cyber attacks | PhocusWire - 0 views

www.phocuswire.com/ats-riskified-forter-Intsights

hospitality business solution mobile Tech cyber attacks

shared by jchac014 on 21 Jun 20 - No Cached
  • cyber threats in hospitality, which claims there have been 13 “notable data breaches” in the industry in the past three years.
  • PwC’s Hotels Outlook report 2018 to 2022 which says hospitality has the second-largest number of cybersecurity breaches after the retail sector.
  • factors which make them attractive to fraudsters such as the volume of financial transactions that hotels carry out, the sensitive and valuable personal data collected, use of loyalty programs and their national and international spread.
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  • dark web “chatter’ breakdown reveals Hilton had a 31% share of mentions on hacker forums followed by Marriott at 28% and IHG at 19%
  • Marriot recently revealed that its data security breach had cost the company $28 million.
  • It’s unsurprising that as the aviation industry grows and airlines look to adapt their distribution models, cyber attacks and other fraudulent activity also increases.
  • Air Europa says that as it went through its digital transformation, it needed to handle fraud more efficiently.
  • the airline industry saw a 29% decrease in fraud attacks in 2018, but the company attributes that the large data hacks involving passport details have not yet “been reused to commit air travel fraud.” 
  • jchac014 on 21 Jun 20
     
    This article talks about how the hospitality industry has become more susceptible to cyber-attacks. Hotel companies like the Marriott have faced costly fraudulent cases online and have implemented new programs to ensure safety and security.
jchac014

3 Hotelier Spaces to Dominate, Keeping You Ahead of the Curve and Delighting Your Guest... - 1 views

www.hospitalitynet.org/...4086728.html

technology hospitality solution Tech

shared by jchac014 on 10 Jun 20 - No Cached
  • If the hotel's offering is not competitive and is unable to evolve with customers' expectations, success is unlikely.
  • The hotel industry is worth $199.3 billion in the United States alone and has been around for thousands of years.
  • With the introduction of AI, the reception will soon be optimized, making guests' experiences more efficient and personalized to their individual preferences.
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  • tailor-made activities in the local area to be digitally presented before or during their stays. In turn, it will give them a greater sense of personalization, and potentially open up a new stream of advertising revenue for the hotel.
  • Modern technology will be able to complete tasks in their entirety, end to end, tapping into a digitally omniscient network of the hotel. By unifying these systems, hotels can manage more information, faster and with great clarity over profitability.
  • By allowing technology to perform the simple tasks, such as automatically entering a guest's information into the system, the duties of the employee at the front desk will shift to a more involved role.
  • Beyond loyalty, independent hotels across the globe will integrate into hospitality platforms, helping hotels amplify their overall digital experience.
  • jchac014 on 10 Jun 20
     
    This article highlights 3 ways hotels can dominate with technology. AI can optimize reception experience, making it more efficient. Modern technology is to be used to complete service tasks, managing information better. Hotels should also focus on amplifying digital presence.
jchac014

Why You Need A Self-Ordering Kiosk For Your Restaurant - 0 views

www.merchantmaverick.com/self-ordering-restaurant-kiosk

kiosk restaurant hospitality technology Tech

shared by jchac014 on 08 Jun 20 - No Cached
  • 8 Must-Have Features To Look For In A Good Kiosk POS
  • Menu BuildingDesigning an eye-popping menu that highlights your unique or profitable items can be a difficult task. Having a kiosk can show customers appealing photos of each item and allow individuals to click on various menu options to either view a description or a list of ingredients.
  • Menu PromptsAlong that same vein, when a customer is filling out his or her order, the system can quickly and efficiently walk them through various options and areas for up-selling.
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  • Variety Of Payment OptionsThis is one of the most important aspects to consider. Today’s customers will look to pay in a variety of ways and a lack of options at your kiosk could turn them away.
  • An automated system can also make this process easier, allowing customers to enter their own information that is then automatically stored for future marketing.
  • Loyalty
  • Barcode ScannerThis is somewhat more of a niche item but, for convenience stores or quick-service cafes, it can be a life-saver. Having a scanner that hooks up to your kiosk directly can allow customers to purchase self-serve or ready-made items by ringing them up themselves and paying for them in a matter of seconds.
  • Kitchen Display System SupportIf you’re operating a larger full-service restaurant with a busy kitchen, having your kiosk directly sync to your KDS is a necessity. This will allow your cooks to see exactly when the orders were placed and they can view any special instructions or modifications that customers put in themselves.
  • Customer NotificationsTo increase the efficiency of your restaurant, kiosks can alert customers that their orders are ready either on an individual screen or by sending a text or email directly to a mobile device if wait times are longer.
  • jchac014 on 08 Jun 20
     
    This article highlights a number of reasons for small businesses to have a self-serve kiosk. In the highleighted features, this subarticle talks about the 8 must have features to look for in a good kiosk POS, which as Menu Building, Menu prompts, loyalty, variety of payment options, barcode scanner, kitchen display system support, and customer notifications.
jchac014

The Impact of E-commerce on the Travel Industry - 0 views

www.webyurt.com/ecommerce-travel-industry

travel impact industry technology hospitality business

shared by jchac014 on 31 May 20 - No Cached
  • 5 Ways Ecommerce has Benefited the Travel Industry
  • In the past few years, a tremendous change has come about within the travel and tourism industry and e-commerce has completely changed the concept of how people choose the way they travel around too.
  • E-commerce has played the vital role in enhancing the travel industry. Service providers and consumers, both are now enjoying the feasibility of it.
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  • 1. Online Booking
  • 2. Managing Recessions
  • 3. Automation and Networking
  • 4. Additional Global Market
  • 5. Ease of Accessibility
  • The industry of travel and tourism is now dependent on E-commerce, it provides practical ideas to implement and plan anything in advance from cheap solo travel excursions to hefty family holiday packages.
  • jchac014 on 31 May 20
     
    The demand for e-commerce has increased over the years, and has played a vital role in the travel and tourism industry. The article lists five ways e-commerce has helped the industry grow by making operations and online booking more feasible.
jchac014

LG Electronics Partners with Hilton Hotels to Recycle Old TVs - 1 views

www.waste360.com/...-hilton-hotels-recycle-old-tvs

electronics partners hilton hotels tvs business solution Green

shared by jchac014 on 23 May 20 - No Cached
  • TVs are the largest contributor to electronic waste, which is one of the fastest-growing waste streams in the world.
  • To address this issue, Hilton Hotels recently teamed with LG Electronics to create a TV recycling pilot program.
  • The need for an e-waste recycling solution is urgent. Not only is the waste prevalent, but it’s also toxic.
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  • “Hilton is committed to minimizing waste by providing our properties with a sustainable solution for the proper disposal of their existing TV sets rather than sending them to a landfill where they can leak harmful substances in the environment,” says Judy Pines, director of sustainability and responsible sourcing at Hilton.
  • Working together, Hilton Hotels, LG and GSS recycled nearly 400 older flat-panel hotel TVs from the Hilton Newark Airport.
  • Each recycled TV set was replaced with a new 43-inch Energy Star certified LG flat screen TV. The program was successfully executed in four days and had a minimal impact on guests.  
  • The old TVs were transported to an e-Stewards-certified recycling facility in New York, where they were manually taken apart and sorted into various components. “Parts that cannot be dismantled efficiently are shredded into smaller e-waste pieces and eventually broken down even further,”
  • TVs contain valuable and reusable materials such as plastics, copper, gold and glass and approximately 99 percent of the TV components can be repurposed into new electronics
  • One option is a turnkey solution that includes the installation of new TVs, the removal of old TVs (50 unit minimum), TV programming and transportation to a recycling facility. The second option is for recycling services only and includes the removal of the old TVs and transportation of the old TVs to an e-recycler.
  • In addition to partnering with Hilton Hotels, LG has focused on making responsible recycling a priority.
  • jchac014 on 23 May 20
     
    TVs are the largest contributors to electronic waste. Electronic waste recycling solution is urgent because the waste is toxic. LG partnered with Hilton Hotels for a recycling program to efficiently recycle their old TVs without sending them to a landfill or somewhere overseas. Through the program, recycled TVs were replaced with newer 43" Energy Star certified LG flat screen TVs.
jchac014

Why Hospitality Should Consider Disinfecting Kiosks, POS and More with UV-C Energy Tech... - 1 views

hospitalitytech.com/nd-more-uv-c-energy-technology

hospitality technology

shared by jchac014 on 15 May 20 - No Cached
  • Using UV-C energy to inactivate microorganisms at the genetic level by scrambling their cellular DNA, UV-CLEAN has been proven by independent testing to eliminate 99.9% of deadly pathogens on high touch surfaces.
  • hotels and restaurants have a large number of points of interaction that are used by employees and guests. These touch points include check-in and informational kiosks, the point of sale, payment devices, order taking stands and on-table devices – all of these points of interaction can be a source of harmful viruses and bacteria.
  • Current cleaning standards are inconsistent, prone to error, are expensive due to labor costs, can cause increased failure rates (due to liquid damage), and can cause cosmetic damage to technology.
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  • The solution leverages UV-CLEAN technology to automatically disinfect surfaces during pre-set cleaning cycles.
  • Disinfection in hotels needs to focus on both technology and consumer items.
  • Within sit down restaurants, technology is expanding to include check-in kiosks, on table payment and entertainment devices and pay at the table devices.
  • “As IUVA recognized, UV-C has been proven to inactivate coronavirus, SARS-CoV-1, which is 80% genetically related to COVID-19.
  • jchac014 on 15 May 20
     
    UV-Clean is useful, disinfecting technology the Hospitality Industry can use during and after this COVID-19 pandemic. As restaurants and hotels slowly open back up, their surfaces run high risk of carrying the virus, being that more people are going to be around and touching things.
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