Top 10 Communication Trends in Hotel Technology for 2018 - 0 views

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  #1 cthom049 on 30 Sep 18

   

  Guests have a lot to say about their experiences at hotels, but they don't always say it directly to you. And in a hospitality world where word of mouth and online reviews have more influence every day, it's one of the reasons that more and more hotels have started investing in social listening tools. These tools allow hotels to find out about guests' wants, needs, desires, complaints and more-and jump into the conversation if it makes sense. Some even let you keep an eye on the competition. The Internet is treasure trove of business intelligence if you know how to look.

   

  <div class="cArrow"> </div><div class="cContentInner">Guests have a lot to say about their experiences at hotels, but they don't always say it directly to you. And in a hospitality world where word of mouth and online reviews have more influence every day, it's one of the reasons that more and more hotels have started investing in social listening tools. These tools allow hotels to find out about guests' wants, needs, desires, complaints and more-and jump into the conversation if it makes sense. Some even let you keep an eye on the competition. The Internet is treasure trove of business intelligence if you know how to look.</div>

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