Tourism security in an age of cyber threats | NTA Courier - 0 views
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the safety of clients and staff has to be the No. 1 priority.
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hat means contingency plans must be updated on a regular basis and security plans must show adequate flexibility to incorporate good customer service and proper protection.
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leisure travel is an expendable industry, and there is nothing that can destroy the industry’s reputation more effectively than a lack of security or safety.
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the latest threat to the industry was underlined by the hacking of Marriott International’s Starwood database, potentially exposing the personal information of approximately half a billion people.
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It is essential that every tourism entity assume that, at some point, it will suffer some form of attack, whether physical or cyber. Do not wait for an attack to occur to begin to figure out how to mitigate the damage. Remember that an attack not only damages the client, but it also harms the entire industry.
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In this article, the author emphasizes that security in the tourism industry should be number one. With the advent of technology, cyber contingency plans must be a part of the overall security plans of tourism businesses. The author also admonishes hospitality businesses to be proactive when dealing with cyber security breaches to withstand malware and infections as well as to be honest with customers when security breaches occur to maintain the customer's trust.