Most hotels employ a combination of ‘off-the-shelf” and customized software applications in order to manage a variety of functions, such as reservations and F&B inventory. Such software applications must be appropriately licensed to the hotel by the software provider, and suitably maintained (eg. by an annual maintenance agreement with a service provider), so as to ensure that updates are applied and any errors in respect of such applications do not adversely affect operations.
Another example of the type of Technology work we handle is in advising some of the well-known international on-line travel or accommodation booking service providers about the extent to which their on-line activities may need to be licensed in the Middle East region.
This is an interview between and head of hospitality practice and a technical specialist. They talk about the benefits the telecommunication skill brings to the industry, including to the hotels and the customers.They also discussed some of the problems, such as the respetive practices overlap. The TMT team provide some legal support in this area.