GPhC Chief Calls for a Speak Up, Listen Up Culture in Pharmacies - 0 views
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pharmacybiz on 15 Oct 24Duncan Rudkin, chief executive and registrar of the General Pharmaceutical Council (GPhC), has underscored the importance of listening in pharmacy practice, which is crucial for fostering a culture where professionals feel empowered to speak up. Rudkin, who is taking part in this year's Speak Up Month, believes that speaking up and listening are essential for ensuring quality care and patient safety. In a video message, he says: "Pharmacists, pharmacy technicians, pharmacy team members are working hard to provide care that's person-centered, inclusive, safe and effective to patients and members of the public. "Speaking up about anything that's getting in the way of this is a core part of pharmacy professional practice." He emphasises that while it's important for professionals to voice their concerns, it is equally vital for managers and leaders to listen and act upon this feedback.