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Introduction on how to design surveys and survey questions to collect customer feedback. Includes: A quick handy table of Likert rating scale labels for measuring satisfaction, agreement, extent, helpfulness, interest, relative quantity, importance and quality rating. *best list I have seen so far* Initial design considerations Common survey question types and examples Common question design pitfalls Tips for technology-based surveys Initial design considerations Before you design your survey Clearly articulate the goals of your survey. Regarding copyright, "As a U.S. Government federal website, HowTo.gov is in the public domain. Materials are free to use, unless otherwise noted"

"A growing literature suggests that there is a disjuncture between the instructional practices of the education system and the student body it is expected to serve, particularly with respect to the roles of digital technologies. Based on surveys and focus group interviews of first-year students at a primarily undergraduate Canadian university and focus group interviews of professors at the same institution, this study explores the gaps and intersections between students' uses and expectations for digital technologies while learning inside the classroom and socializing outside the classroom, and the instructional uses, expectations and concerns of their professors. It concludes with recommendations for uses of digital technologies that go beyond information transmission, the need for extended pedagogical discussions to harness the learning potentials of digital technologies, and for pedagogies that embrace the social construction of knowledge as well as individual acquisition."

CLASSE is a version of the National Survey of Student Engagement that is designed to be used at the level of an individual course. It is free to use, but requires a note to be sent to the developers (as per the instructions on the website.