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Steve Bosserman

High score, low pay: why the gig economy loves gamification | Business | The Guardian - 0 views

  • Simply defined, gamification is the use of game elements – point-scoring, levels, competition with others, measurable evidence of accomplishment, ratings and rules of play – in non-game contexts. Games deliver an instantaneous, visceral experience of success and reward, and they are increasingly used in the workplace to promote emotional engagement with the work process, to increase workers’ psychological investment in completing otherwise uninspiring tasks, and to influence, or “nudge”, workers’ behaviour.
  • According to Burawoy, production at Allied was deliberately organised by management to encourage workers to play the game. When work took the form of a game, Burawoy observed, something interesting happened: workers’ primary source of conflict was no longer with the boss. Instead, tensions were dispersed between workers (the scheduling man, the truckers, the inspectors), between operators and their machines, and between operators and their own physical limitations (their stamina, precision of movement, focus). The battle to beat the quota also transformed a monotonous, soul-crushing job into an exciting outlet for workers to exercise their creativity, speed and skill. Workers attached notions of status and prestige to their output, and the game presented them with a series of choices throughout the day, affording them a sense of relative autonomy and control. It tapped into a worker’s desire for self-determination and self-expression. Then, it directed that desire towards the production of profit for their employer.
  • Former Google “design ethicist” Tristan Harris has also described how the “pull-to-refresh” mechanism used in most social media feeds mimics the clever architecture of a slot machine: users never know when they are going to experience gratification – a dozen new likes or retweets – but they know that gratification will eventually come. This unpredictability is addictive: behavioural psychologists have long understood that gambling uses variable reinforcement schedules – unpredictable intervals of uncertainty, anticipation and feedback – to condition players into playing just one more round.
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  • Gaming the game, Burawoy observed, allowed workers to assert some limited control over the labour process, and to “make out” as a result. In turn, that win had the effect of reproducing the players’ commitment to playing, and their consent to the rules of the game. When players were unsuccessful, their dissatisfaction was directed at the game’s obstacles, not at the capitalist class, which sets the rules. The inbuilt antagonism between the player and the game replaces, in the mind of the worker, the deeper antagonism between boss and worker. Learning how to operate cleverly within the game’s parameters becomes the only imaginable option. And now there is another layer interposed between labour and capital: the algorithm.
Steve Bosserman

Every future we think of follows one of four narratives - 0 views

  • Journalists can’t see the future, but they are able to peer through the lens of history to better understand the present. It’s a founding principle of Retro Report, the co-producer of this series. The future may be starkly different than the present, but it’ll be easier to understand once you uncover its deep continuity with the past. The social and technical transformations we’re currently living through are profound, but this isn’t the first time rapid, singular change has occurred. Before computer networks disrupted our communications, networks of steel rails and grids of artificial light upended our very concepts of space and time, day and night. Subtract trains and light bulbs from a modern city, and how much of it is even left?
  • The future has a history. And the stories we tell about incoming change—the stories we’ve always told about such changes—fall into consistent patterns. Dator gained some of his stature in future studies with his famous observation that predictions about the future—whether they’re coming from a corporate spreadsheet, a church pulpit or Hollywood—all boil down to roughly four scenarios. Growth that keeps going. Transformation upending the past. Collapse of the present order. And  discipline imposed, in some cases, to hold such collapse at bay.
  • “Most people, through their education, and through their acculturation, are locked into a single view of the future. They have never been encouraged to think about these alternatives, or forced to think about them,” Dator says.
Steve Bosserman

Millennials are struggling. Is it the fault of the baby boomers? - 0 views

  • Anthropologist Helen Fisher inelegantly described the maturing of this huge postwar bulge in the population as “like a pig moving through a python”, changing society as we grew older on a scale never known before. We challenged the Victorian puritanism, censorship, class snobbery and inhibitions of the establishment. Full employment put money in the pockets of managers and factory workers alike. In spanking new houses with inside lavatories and proper bathrooms, hire purchase allowed him (and less so, her) to spend, spend, spend as if, overnight, everyone had become a toff. It could only get better. Yet today, “baby boomer” is a toxic phrase, shorthand for greed and selfishness, for denying the benefits we took for granted to subsequent generations, notably beleaguered millennials, who reached adulthood in the early years of this century. So, where did it all go so very wrong?
Steve Bosserman

UK can lead the way on ethical AI, says Lords Committee - News from Parliament - UK Par... - 0 views

  • AI Code One of the recommendations of the report is for a cross-sector AI Code to be established, which can be adopted nationally, and internationally. The Committee’s suggested five principles for such a code are: Artificial intelligence should be developed for the common good and benefit of humanity. Artificial intelligence should operate on principles of intelligibility and fairness. Artificial intelligence should not be used to diminish the data rights or privacy of individuals, families or communities. All citizens should have the right to be educated to enable them to flourish mentally, emotionally and economically alongside artificial intelligence. The autonomous power to hurt, destroy or deceive human beings should never be vested in artificial intelligence.
Steve Bosserman

How Neuroscience Can Help Us Treat Trafficked Youth - Pacific Standard - 0 views

  • A common misconception is that these youths are choosing to engage in the commercial sex trade. But as recent advances in neuroimaging techniques help scientists unravel the myriad ways that trauma affects the brain, emerging evidence suggests that brain changes resulting from trauma could make young people more vulnerable to exploiters and less receptive to people trying to help. Rather than making a conscious decision to rebel, these kids are simply doing their best to survive, using the adaptive strategies that their brains developed in response to a perilous world.
  • Though the human brain is adaptable throughout life, adaptability is greatest during childhood, as the developing brain responds to the surrounding environment. Survival is the brain's top priority. Young people growing up in dangerous environments will develop brains that are highly responsive to threat cues. In particular, recent studies show that children who have experienced trauma exhibit drastic changes in their amygdala, an area of the brain wired to identify signs of danger.
  • Besides the amygdala, another brain region affected by trauma is the hippocampus, an area involved with contextual learning and memory. The hippocampus takes context into account, so that a person can appropriately respond to the same cues in different situations. For instance, most people would respond differently to hearing gunfire in a shooting range than they would to hearing gunfire in an airport.
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  • McLaughlin's research shows that youth who have experienced trauma have a smaller hippocampus than those who haven't, and are less able to take context into account when they detect a threat cue. When McLaughlin presented images of faces embedded in real-world scenes to kids, those with a history of trauma exhibited less activity in their hippocampus while viewing angry facial expressions. And when given a memory test afterward, they were less able to remember scenes in which they'd identified people displaying anger.
  • Because the brain remains malleable throughout life, it's never too late to mitigate the effects of trauma, McLaughlin says. There are a variety of evidence-based treatments that have proven effective in alleviating the mental-health consequences of trauma. For example, the technique of cognitive reappraisal, a cornerstone of Trauma-Focused Cognitive Behavioral Therapy, can help victims better regulate their emotions by changing the way they view a distressing situation. They can try to imagine that the situation is occurring far away from them, or that they are viewing the event from a removed perspective, as though watching a movie screen. When McLaughlin taught such techniques to young people in her lab, they were able to decrease their emotional reactivity as well as their amygdala response to negative stimuli.
Steve Bosserman

"That Is Power": Why Democrats Are Losing the Only Fight That Matters - 0 views

  • We inhabit a world of niche interests and platforms and distractions, where everyone is supposedly paying attention to their own thing. Unlike the mass-audience days of I Love Lucy—a show that commanded a remarkable 71 percent of television eyeballs in 1953—today you can happily silo yourself from signals that you don’t care about. Our attention spans are shrinking. Axios reported this week that more than 70 percent of the American population regularly uses another digital device while watching TV. It’s incredibly hard to seize attention in 2018; there’s too much to read and watch, too much to look at.
  • As Columbia Law Professor Tim Wu writes in his book The Attention Merchants, Trump “cannot be avoided or ignored and his ideas are never hard to understand. He offers simple slogans, repeated a thousandfold, and he always speaks as a commander rather than a petitioner, satisfying those who dislike nuance. With his continuous access to the minds of the public, the president has made almost all political thought either a reflection, rejection, or at least a reaction to his ideas. That is what power looks like.”
  • “The way to disempower Trump is to ignore him, but it’s too hard even for his opponents to do it,” Wu told me over the phone recently. “It has to be a pure attention battle. If you were another network and Trump was I Love Lucy, what do you do? You can’t necessarily spend all your time criticizing I Love Lucy because that will just build it up. You need your own programming and to develop your own characters and celebrities who have to be as interesting and compelling. You need to have your own show. And I don’t think Democrats have their own show other than the ‘I Hate Trump’ show.”
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