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The World Is Flat: A Brief History of the Twenty-First Century is an international bestselling book by Thomas L. Friedman that analyzes globalization,

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peer to peer

Instant messaging

A workflow is a model to represent real work for further assessment, e.g., for describing a reliably repeatable sequence of operations. More abstractly, a workflow is a pattern of activity enabled by a systematic organization of resources, defined roles and mass, energy and information flows, into a work process that can be documented and learned.[3][4] Workflows are designed to achieve processing intents of some sort, such as physical transformation, service provision, or information processing.

The cultural impact of workflow optimization during this era can be understood through films such as Chaplin's classic Modern Times. These concepts did not stay confined to the shop floor. One magazine invited housewives to puzzle over the fastest way to toast three slices of bread on a one-side, two-slice grill. The book Cheaper by the Dozen introduced the emerging concepts to the context of family life.

Cost savings — The lowering of the overall cost of the service to the business. This will involve reducing the scope, defining quality levels, re-pricing, re-negotiation, and cost re-structuring. Access to lower cost economies through offshoring called "labor arbitrage" generated by the wage gap between industrialized and developing nations.[10] Focus on Core Business — Resources (for example investment, people, infrastructure) are focused on developing the core business. For example often organizations outsource their IT support to specialised IT services companies. Cost restructuring — Operating leverage is a measure that compares fixed costs to variable costs. Outsourcing changes the balance of this ratio by offering a move from fixed to variable cost and also by making variable costs more predictable. Improve quality — Achieve a steep change in quality through contracting out the service with a new service level agreement. Knowledge — Access to intellectual property and wider experience and knowledge.[11] Contract — Services will be provided to a legally binding contract with financial penalties and legal redress. This is not the case with internal services.[12] Operational expertise — Access to operational best practice that would be too difficult or time consuming to develop in-house. Access to talent — Access to a larger talent pool and a sustainable source of skills, in particular in science and engineering.[13][14] Capacity management — An improved method of capacity management of services and technology where the risk in providing the excess capacity is borne by the supplier. Catalyst for change — An organization can use an outsourcing agreement as a catalyst for major step change that can not be achieved alone. The outsourcer becomes a Change agent in the process. Enhance capacity for innovation — Companies increasingly use external knowledge service providers to supplement limited in-house capacity for product innovation.[14][15] Reduce time to market — The acceleration of the development or production of a product through the additional capability brought by the supplier.[16] Commodification — The trend of standardizing business processes, IT Services, and application services which enable to buy at the right price, allows businesses access to services which were only available to large corporations. Risk management — An approach to risk management for some types of risks is to partner with an outsourcer who is better able to provide the mitigation.[17] Venture Capital — Some countries match government funds venture capital with private venture capital for start-ups that start businesses in their country.[18] Tax Benefit — Countries offer tax incentives to move manufacturing operations to counter high corporate taxes within another country. Scalability — The outsourced company will usually be prepared to manage a temporary or permanent increase or decrease in production. Creating leisure time — Individuals may wish to outsource their work in order to optimise their work-leisure balance.[19] Liability — Organizations choose to transfer liabilities inherent to specific business processes or services that are outside of their core competencies. [edit] Implications