company then educated their virtual sales
assistants and added special website graphics to all ActivEngage Toyota dealer
websites,
chat is available to discuss any recall issues or questions.
ActivEngage's Toyota dealers are now prepared to handle their customers'
concerns efficiently and effectively online.
Our Toyota dealers can now direct concerned shoppers to their websites for
information
instead of relying on personnel at the dealership," commented Ted Rubin,
ActivEngage executive vice president.
Toyota customers find recall information online quickly and easily, effectively
decreasing the number of calls and meetings dealers must take in person.
helps alleviate dealers' increased communication
needs, but also builds consumers' trust and dealership preference by creating a
consistent message during each conversation.
dealers can use the data captured from consumers who chat about the recall to
schedule service appointments for fixes.
This proactive website engagement decreases abandonment rates and increases
website lead generation with the thousands of visitors the average dealership
receives each month.
ActivEngage offers three tiers of service to ensure that all website visitors'
experiences are enjoyable and uncomplicated, thereby increasing the value of
dealership websites through better lead generation.