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Be The Media: Independent Media Handbook Featuring CC Chapter - Creative Commons - 2 views
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"Be The Media is a book for anyone looking to create, distribute, and engage with digital media. Compiled by David Mathison, the book features articles on how individuals are taking control of their own media production and distribution"
About Us - ProPublica - 0 views
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Journalismus als Social Business - eine alte Idee wiederaufgelebt.
Adding Social Media to the Customer Service Mix: How Enterprise Search 2.0 Uncovers 360... - 0 views
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(mit Analyst von Gartner) Social media has exploded as a popular channel containing valuable customer data and feedback. But how can you use that data to better equip CSRs, Managers, and even Customers with information to improve customer service? How can you correlate it with information stored within your company and in cloud-based systems? Event Details Tuesday, May 10, 2011 1:00 pm EDT/GMT-4 Register Now Register Now Enterprise Search 2.0-powered applications access relevant information regardless of where it's stored, including social media channels, and presents the information in 360 degree dashboards, so agents, customers and executives can have a complete view of information relevant to them. 360 views drive improvements in customer service metrics, increase customer satisfaction, and better inform executive decisions.
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