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Earlier this week, the New York City Police Department asked for people to share photos of themselves posing with police officers, tagging these images on Twitter with #myNYPD. Within a few hours, a stream of images depicting police brutality dominated the hashtag timeline, and the @NYPDnews account had no immediate response. While most of the morning-after media analysis focused on the online protest and questioning the initiative itself, the fate of this particular hashtag and others like it is not sealed. The most constructive reflection at present does not dwell on past mistakes, but rather accepts the challenge of an undecided future.

Community policing is a widely-adopted model put into practice for nearly 40 years. The concept stemmed from a desire to address community concerns about rising crime rates through increased citizen involvement. To strengthen relationships with their constituents and improve their own reputations, police officers asked for assistance in solving and preventing crimes in the area. Recent advancements in technology are altering the ways in which law enforcement agencies can incorporate community policing into their operations. By providing an easier and more efficient way for people to report crime and share information, social networks like Facebook and Twitter significantly impact how well police connect with people. Software for mobile devices facilitates and eases communication both internal and external to a department. Officers who master these digital tools may increase the effectiveness of community policing in their jurisdictions.

During emergency response, the ability to access information in a timely manner can be critical for survival. Recent incidents with active shooters have underscored the importance of relaying accurate information quickly, and first responders are beginning to leverage these technologies more frequently.