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Christophe Deschamps

Enterprise Web 2.0: Building the Next-Generation Workplace - the Driving Force behind J... - 0 views

www.marketwatch.com/...story.aspx

entreprise 2.0 etudes knowledge workers

shared by Christophe Deschamps on 07 Oct 08 - Cached
  • Building on the somewhat vague and yet particular usage of the term 'Web 2.0', 'Enterprise Web 2.0' describes a fresh, and some would say new, approach to the design and provision of business applications that incorporates aspects such as social networking, collaboration, and real-time communication. In addition, Enterprise Web 2.0 focuses a great deal of attention on the user's 'experience' or 'joy of use' -- something of a novelty in enterprise IT these days. By comparison, when Butler Group talks about 'Enterprise 2.0', we are focusing on the composition and architecture of the IT ecosystem, and the associated business models that will support Enterprise Web 2.0 applications.
  • Enterprise Web 2.0 is very much concerned with the user experience of corporate systems and applications, and on extracting business value from the social contributions and interactions of the organisation's various stakeholders.
  • The management of customer relationships continues to remain pivotal for most organisations, and so the social aspects of Web 2.0 are mirrored in the corporate world of Enterprise Web 2.0
  • ...8 more annotations...
  • Workforce mobility and changing communication patterns are two more trends that are driving change at the infrastructure layer, and so unified communication and collaboration requirements form an important part of Enterprise 2.0 strategy.
  • Enterprise Web 2.0 might be about putting the user (i.e. employee, customer, or stakeholder) first, but in order to do so it also requires supporting technology. And so at the IT infrastructure level, Enterprise 2.0 means Internet Protocol (IP) everywhere -- voice, video, and data. Enterprise 2.0 also means, 'open' standards rather than proprietary or 'closed' systems. Furthermore, Enterprise 2.0 technology means user-driven technology and not IT-driven technology.
  • Having accepted the fact that 'processes' means 'people', then we have to look for ways in which these people (i.e. processes) can self-organise and reference one another. Then, where possible, we need to somehow incapsulate the processes into a set of business services. One day (we might call it Web 3.0), Artificial Intelligence (AI) will enable organisations to do with computers that which they do via human beings today, but until that day arrives, organisations must do more to aid interdepartment and inter-company collaboration. Workflow has not yet figured largely in the consumer-oriented world of Web 2.0, but Butler Group sees this as pivotal when considering Enterprise Web 2.0.
  • Today applications that embody processes are built by IT professionals, but tomorrow they will be built by a new breed of power user, using mashup builders, software agents, and other Web 2.0 technologies.
  • Business and IT managers must therefore prepare themselves for the new generation of power user who will be creating mashups and situational applications that have a far broader impact than the typical spreadsheet macro of yesteryear, and that if organisations are to avoid a proliferation of unmanageable, siloed, micro-applications, then they must blend the power of personal productivity with an appropriate management layer and a degree of central oversight.
  • Web 2.0 is no longer PC-centric.
  • It is clearly a mistake to think that Web 2.0 is all about technology, and likewise Enterprise Web 2.0, but it is also a mistake to dismiss the technology altogether. Therefore, selecting and implementing enterprise social software solutions, next-generation collaboration solutions, and Rich Internet Applications requires careful thought, consideration, and planning.
  • The driving force behind just about every aspect of Enterprise Web 2.0, is of course, the user -- something that has not always ranked highly on the list of priorities for corporate IT mangers -- and so the challenge for all forward-looking organisations is to refocus on this aspect of their IT strategies.
  • Christophe Deschamps on 07 Oct 08
     
    Nouvelle étude de Research & Markets. Pas mal d'infos dans cette synthèse. User-centric
Christophe Gauthier

Ten Leading Business Intelligence Software Solutions - 2 views

itmanagement.earthweb.com/...ligence-Software-Solutions.htm

secafi meslectures logiciel BI business intelligence analytics

shared by Christophe Gauthier on 16 Oct 10 - No Cached
  • Christophe Gauthier on 16 Oct 10
     
    "Ten Leading Business Intelligence Software Solutions By Thor Olavsrud May 5, 2010 The Business Intelligence software market is shaping up as a David vs. Goliath struggle. Behemoths like Microsoft, Oracle and IBM offer feature-rich BI suites along with their many other enterprise software products. Meanwhile, pure-play business intelligence software vendors -- such as MicroStrategy and Tableau -- have avid followers and are known for innovating around new features and quickly adjusting to the shifting marketplace. Why is this important? Because Business Intelligence software is used to extract data from disparate sources -- spreadsheets, databases and other software programs -- inside companies and then analyze that business data to better understand a firm's internal and external strengths and weaknesses. A business relies heavily on this data. Bottom line: Business intelligence software enables managers to better see the relationship between different data for critical decision-making -- particularly opportunities for innovation, cost reduction and optimal resource deployment. The list below includes ten industry-leading BI solutions, from vendors large and not-so-large. If you're looking for a bird's eye view of this rapidly evolving market, the following condensed portraits should help. Business Intelligence Software: Ten Solutions Note: This list is NOT ordered "best to worst." The question of what business intelligence software solution is best for a given company depends on an entire matrix of factors. This list is simply an overview of BI solutions, with the debate about quality left to individual clients. SAP Crystal Reports Crystal Reports is part of SAP's Business Objects portfolio of business intelligence software solutions. It allows users to graphically design interactive reports and connect them to virtually any data source, Microsoft Excel spreadsheets, Oracle databases, Business Objects Enterprise business views and local file system info
Yan Thoinet

» Nine ideas for IT managers considering Enterprise 2.0 | Enterprise Web 2.0 ... - 1 views

blogs.zdnet.com/Hinchcliffe

non-shared

shared by Yan Thoinet on 12 Nov 07 - Cached
  • In addition to Web 2.0 itself however, we have two more important enterprise software trends: Office 2.0 and Enterprise 2.0, coined by Ismael Ghalimi and Andrew McAfee respectively.  Office 2.0 represents the increasing use of browser-based software in the office, while Enterprise 2.0 is more Web 2.0-ish in that it specifically describes the use of freeform, emergent, social software to conduct collaboration and share knowledge.
  • Specifically this means the fact that corporate information tends to be non-shared by default, that the easiest productivity tools to use are the ones that have very little collaboration built-in, and that the information that does exist is often impossible to find and is often structured in some formal, centrally controlled way.
    • Yan Thoinet
      Yan Thoinet on 12 Nov 07
       
      Very true.
  • Certainly, increased transparency, some loss of control over information flow, and outright abuse of low-barrier Intranet publishing tools gives enterprise IT and business leaders pause for thought.
  • ...16 more annotations...
  • And while some of it must remain under strict control, particularly in public companies, much of it is unnessarily — and usually to a fault — hidden, unreused, and unexploited.
    • Yan Thoinet
      Yan Thoinet on 12 Nov 07
       
      Unexploited sources. Action: Implement a Wiki so as to share and keep up to date this wealth of information e.g. manuals, meeting agenda, minutes of meeting. This would act as the memory of the enterprise
  • Explain the reasoning behind retaining more knowledge, in making it public, searchable, and organizing it via tagging.  Describe the benefits of being able to access much fresher and more up-to-date information elsewhere in the organization because their colleagues are managing more of their projects, tasks, and other work via social tools. 
  • Provide useful templates for common activities and reference material such as projects, tasks, resource management, policies, procedures, standards, and so on.  You still have to keep template layouts and template usage simple; excessive structure tends to kill the golden goose of contributions quickly.  But a little basic structure goes a long way and prevents contributors from having to figure out how to structure all the white space and provide a simple layer of consistency.
  • The enterprise has not caught up, largely because most enterprise information doesn't allow a hyperlink structure, and links aren't encouraged very much when it does
  • setting up blog and wiki directories as well as good enterprise search based on link ranking (which is what Google does to make the right information come up in the first few pages of search results.) 
  • Provide your own search engine in the tools only if you must.
  • , the real issue, day in and day out, with getting Enterprise 2.0 to take off is to educate, evangelize, demonstrate, and most importantly, evolve the interface and structure of your tools until you pick the right formula that resonates with your audience.
  • This boils down to having some form of moderation, either human or automated, to ensure that the level of discourse remains at some bare minimimum acceptable standard. 
  • A high-profile executive sponsor that obviously uses the tools can also help in a big way.
  • Triggering an Enterprise 2.0 ecosystem quickly is likely an early activity driver.  This can mean a lot of things but the link structure of Web tools allows information to quickly flow, circulate, and mesh together.  You can leverage this in a almost infinite number of ways to drive user activity, interesting content, create awareness of what the company is "thinking", and more.  For example, create a blog for every employee in the company and mail the link to them with instructions on how to use it. >  Create a social bookmarking site for the enterprise where everyone can see what is being bookmarked by everyone else that day. >  Create an internal Wikipedia that contains a seperate copy of all Intranet content and let users edit away. >  The possibilities are endless and provide a much greater number of "entry points" where people can get started with these tools.
  • The problems will be with the business culture, not the technology. 
  • For example, create a blog for every employee in the company and mail the link to them with instructions on how to use it. 
  • Create a social bookmarking site for the enterprise where everyone can see what is being bookmarked by everyone else that day.
  • Create an internal Wikipedia that contains a seperate copy of all Intranet content and let users edit away.
  • Allowing the output of SQL queries to be inserted into wikis when they load, calling Web services or using Flash badges that access data resources can turn Enterprise 2.0 tools from pure knowledge management into actual hybrids of software and data
  • And the reverse should be true as well, getting data back out into traditional tools including Office documents, PDFs, and XML must be easy to inspire trust and lower barriers to use.
Christophe Deschamps

Toward a Pattern Language for Enterprise 2.0 - 0 views

andrewmcafee.org/blog

ib entreprise 2.0 enterprise 2.0

shared by Christophe Deschamps on 14 Jun 09 - Cached
  • I’ve had for some time now the vague sense that the iPhone, Twitter, Gmail, Googling, Facebook, Wikipedia, Delicious, and other runaway successes are trying to tell us something about how we want to use technology in our lives and in our work, and if we enterprise technologists listen carefully we’ll hear what that something is.
  • I started jotting down some comparisons based on what I’ve seen, read, and experienced for myself, then realized that I was identifying patterns
  • I’m dividing my 2.0 vs. 1.0 comparisons into two groups. First is a set of patterns where 2.0 is just better than 1.0
  • ...8 more annotations...
  • Second is a set in which 2.0 is an alternative or addition to 1.0, not a replacement for it.
  • the primary goal of enterprise IT is not to delight users, but rather to increase the value of the company. But do these two outcomes have to be in conflict?
  • The biggest challenge will probably be to get corporate technologists (a group that includes IT departments, vendors, and consultants) to stop thinking like monopolists that can dictate tools to users with great confidence that, because of the lack of alternatives, they’ll get used.
  • I can think of four negative consequences of ignoring these patterns and continuing to act like a 1.0 enterprise technology monopolist.
  • enterprises will deploy technologies that are disliked and/or not used
  • employees will use ’stealth IT’ and any knowledge / information captured therein will not be retained by the enterprise
  • employees and customers will leave because of their frustration with poor enterprise technologies
  • the enterprise will be handicapped or crippled  –  less productive, innovative, collaborative, agile, ‘wise,’ foresightful, insightful, transparent, clear than it could be otherwise, or than its competitor is.
  • Christophe Deschamps on 14 Jun 09
     
    Excellent article d'Andrew McAfee sur ce que les technos 2.0 apportent de plus que les précédentes aux organisations.
Eric Salviac

Gartner Identifies New Approach for Enterprise Architecture - 0 views

www.gartner.com/...page.jsp

gartner entreprise2.0 architecture

shared by Eric Salviac on 18 Aug 09 - Cached
  • Gartner has identified seven properties that differentiate emergent architecture from the traditional approach to EA: 1. Non-deterministic - In the past, enterprise architects applied centralised decision-making to design outcomes. Using emergent architecture, they instead must decentralise decision-making to enable innovation. 2. Autonomous actors - Enterprise architects can no longer control all aspects of architecture as they once did. They must now recognise the broader business ecosystem and devolve control to constituents. 3. Rule-bound actors - Where in the past enterprise architects provided detailed design specifications for all aspects of the EA, they must now define a minimal set of rules and enable choice. 4. Goal-oriented actors - Previously, the only goals that mattered were the corporate goals but this has now shifted to each constituent acting in their own best interests. 5. Local Influences: Actors are influenced by local interactions and limited information. Feedback within their sphere of communication alters the behaviour of individuals. No individual actor has data about all of an emergent system. EA must increasingly coordinate. 6. Dynamic or Adaptive Systems: The system (the individual actors as well as the environment) changes over time. EA must design emergent systems sense and respond to changes in their environment. 7. Resource-Constrained Environment: An environment of abundance does not enable emergence; rather, the scarcity of resources drives emergence.
  • Eric Salviac on 18 Aug 09
     
    Enterprise architects must adopt a new style of enterprise architecture (EA) to respond to the growing variety and complexity in markets, economies, nations, networks and companies, according to Gartner, Inc. Analysts advised companies to adopt 'emergent architecture', also known as middle-out EA and light EA, and set out definitions of the new approach.
Christophe Deschamps

destinationCRM.com: The 7 Evolutionary Phases of Enterprise 2.0 - 0 views

www.destinationcrm.com/...s-of-Enterprise-2.0-51489.aspx

enterprise 2.0 entreprise 2.0 pkm

shared by Christophe Deschamps on 10 Nov 08 - Cached
  • Islands of Me — the beginning of organizational use of personal computers in which there was a culture of protectionism within facets of an organization; One-Way Me/Enterprise 1.0 — coworkers ask each other for information, but still only on a "need-to-know" basis; Team Me — employees understand their own individual power within their work community, but it does not expand enterprisewide; Proactive Me/Enterprise 1.5 — the ability to always be connected as workers could be distributed globally; Two-Way Me — communities are explicitly and purposefully created, and collective intelligence is beginning to surface -- albeit not in an automatic way; Islands of We — focus is on a larger team level and explicitly looks at how networking and community development can drive benefits to the entire organization; and Extended Me/Enterprise 2.0 (still in the early-adopter phase) — utilizes different information systems in order to foster transparency, has developed a participatory and engaged community, and has the agility to quickly adapt to changing environments.
Yan Thoinet

Collaborative Thinking: Enterprises Not One Dimensional - Technology Not the Only Influ... - 0 views

mikeg.typepad.com/...enterprises-not.html

entreprise2.0

shared by Yan Thoinet on 03 Feb 08 - Cached
  • Business leaders often view social software through the lens of consumer market trends (e.g., user-generated content) and media coverage of popular Internet sites (i.e., Facebook).
  • Expressing technology value in a business context is fundamental for strategists to gain credibility as they explore new work models made possible through social systems.
  • IT strategists often view social software quite differently, considering such tools as part of the natural progression of existing collaboration and content platforms
  • ...2 more annotations...
  • Transforming social structures within an organization to leverage community relationships across a network of customers, partners, suppliers, and employees has become a key competency demonstrated by high performing enterprises.
  • Enterprises Not One Dimensional - Technology Not the Only Influence on the Future Enterprise
Frank Hamm

Moderne-Unternehmenskommunikation.de - 15 Twitterer zu Enterprise 2.0-Themen - 0 views

www.moderne-unternehmenskommunikation.de/...terer-zu-enterprise-2-0-themen

Enterprise2.0 directory twitter

shared by Frank Hamm on 20 Sep 09 - Cached
  • Frank Hamm on 20 Sep 09
     
    A list of 15 Enterprise 2.0 twitterer Joerg Hoewner follows
anonymous

Maslow's Hierarchy of Enterprise 2.0 ROI | CloudAve - 2 views

www.cloudave.com/...ierarchy-of-enterprise-2-0-roi

entreprise 2.0 enterprise2.0 KnowledgeManagement web2.0 maslow hierarchy enterprise maslow's

shared by anonymous on 20 Mar 10 - Cached
  • anonymous on 20 Mar 10
     
    "Maslow's Hierarchy of Enterprise 2.0 ROI"
Frank Hamm

Enterprise 2.0 SUMMIT on 10 - 12 November, 2009 - 2 views

www.e20summit.de

Enterprise2.0 E20 conference events Social-software collaboration blogging Lee-Bryant dion-hinchcliffe Mark-Masterson Frank-Schoenefeld Simon-Wardley

shared by Frank Hamm on 07 Nov 09 - Cached
  • Frank Hamm on 07 Nov 09
     
    "The Enterprise 2.0 SUMMIT is organized by Kongress Media and was first been held at CeBIT 2008. The event is about how corporations have to change to be more productive as well as innovative and competitive for their markets by the use of social software. With the presentation of European and international best-practices coupled with a gathering of the international expert's community the Enterprise 2.0 SUMMIT is helping participants in gaining new ideas and inspiration for their projects as well as learning about the real-life opportunities and challenges. The upcoming conference is held on November 11 & 12th, 2009 in Frankfurt with additional pre-conference seminars on November 10th." With Lee Bryant, Markus Bentele, Betrand Duperrin, Craig Hepburn, Dion Hinchcliffe, Oliver Marks, Mark Masterson, Frank Schönefeld, Simon Wardley, Gil Yehuda and others With best practises from * CSC * Dassault Systems * Deutsche Bundeswehr * ISO * Lago * National Suisse * Otto Group * SUN Microsystems * Westaflex
Christophe Deschamps

Portals and KM: Forrester on Enterprise 2.0 for KM Professionals - 1 views

billives.typepad.com/...e-20-for-km-professionals.html

KnowledgeManagement Internet économie aaaliens entreprise 2.0 enterprise 2.0 Etudes

shared by Christophe Deschamps on 07 Dec 08 - Cached
  • Some of these tools can be cloud based but they also need to be business based.
  • They picked the same 11 technologies studied in the vendor report: blogs, forums, mashups, microblogs, podcasts, prediction markets, RSS, social bookmarks, social networks, widgets, and wikis
  • But microblogging will only become valuable to the enterprise once it truly integrates with other enterprise processes and applications, and only after a whole set of additional tools are added to help filter content and refine the value of aggregated information.
    • Christophe Deschamps
      Christophe Deschamps on 07 Dec 08
       
      Est-ce vraiment la solution? Est-ce que l'intérêt du micro-blogging n'est pas justement dans le fait de plugger ces solutions sur l'existant et d'attendre... Micro-blogging as usual.
  • ...2 more annotations...
  • On the other hand, in talking with a few implementers, they have not yet seen the big wave of demand for enterprise 2.0 tools.
  • I think the preconditions for making microblogging useful will appear sooner than later
  • Christophe Deschamps on 07 Dec 08
     
    Bill Ives revient sur un rapport de Forrester consacré aux technologies du web social pour l'entreprise qui s'adresse aux responsables KM et souligne les opportunités qu'ils peuvent en tirer.
Frank Hamm

Enterprise 2.0: Noch nicht richtig vom Fleck » netzwertig.com - 0 views

netzwertig.com/...0-noch-nicht-richtig-vom-fleck

enterprise2.0 social-software social-networking tools unternehmenskultur corporate-culture

shared by Frank Hamm on 06 Jul 09 - Cached
  • Frank Hamm on 06 Jul 09
     
    Ich bin eine Minderheit. Andreas Göldi auf Netzwertik.com: "Für die meisten von uns ist der geschäftliche Einsatz von Web-2.0-Technologien eine Selbstverständlichkeit. Aber wir sind eine Minderheit. Eine neue Studie zeigt: Enterprise 2.0 wird bisher erst von 25% der Unternehmen genutzt."
Christophe Deschamps

5 Factors to Consider When Selecting Enterprise Social Tools - 0 views

webworkerdaily.com/...ecting-enterprise-social-tools

ib enterprise 2.0 entreprise 2.0

shared by Christophe Deschamps on 28 May 09 - Cached
  • Know what you want to achieve with your initiative. Social media tools can achieve a huge range of different tasks, from better internal collaboration to lead generation. What does your firm need to do?
  • Understand your organization’s culture and leadership. Social media won’t change an organization’s culture. Understanding the culture and leadership of your organization will have a huge impact on your requirements, choice of tool and how to implement and configure it.
  • Listen, watch, understand and interview or survey the constituent base that will be asked to participate in your social initiative. It’s important to figure out how your new social initiative will be received and used by the people you hope will utilize it. Make sure you have involvement and buy-in at an early stage, and understand your users’ needs.
  • ...2 more annotations...
  • Ensure that you have an effective resource and content plan in place to manage your community. Your new social software can enable an existing community or form new ones, but in order to be successful, communities need ongoing cultivation. Make sure that you have the resources and a plan in place to cultivate your community.
  • Initiate conversations with your legal, HR and IT teams early on, in order to understand the limitations and risks that may be associated with your initiative. As with any new business initiative, you should make sure that you understand the risks involved with implementing social software.
  • Christophe Deschamps on 28 May 09
     
    What factors should you consider when selecting an enterprise social media tool for your business?
Gregory Culpin

Using Enterprise 2.0 to prepare for recovery (part II) - Whitepaper to download - 0 views

blog.whatever-company.com/...2-0-to-prepare-for-recovery-ii

enterprise 2.0 web 2.0 collaboration km knowledge management whitepaper

shared by Gregory Culpin on 13 Jan 10 - Cached
  • Gregory Culpin on 13 Jan 10
     
    In a business world where change is constant, knowledge becomes an essential asset for any organization. Survival and growth require the development of solutions that will optimize collaboration and knowledge management. Focussing on this topic we recently produced our first whitepaper. It analyses the benefits associated with the introduction of Enterprise 2.0 solutions, and positions the collaborative management of knowledge as a stable and lasting solution, especially in these times of economic tumult.
JM Delahais

Sharepoint and Enterprise 2.0: The good, the bad, and the ugly | Enterprise Web 2.0 | Z... - 0 views

blogs.zdnet.com/Hinchcliffe

sharepoint enterprise2.0

shared by JM Delahais on 21 Mar 09 - Cached
  • These concerns about SharePoint’s ability to be an effective Enterprise 2.0 platform is one I hear echoed a lot with practitioners I talk to. In spite of this, I correspondingly hear that SharePoint is in fact what most organizations are planning on using when it comes to 2.0-style collaboration and knowledge management. Why the apparent disconnect between the perceived suitability (which we’ll dissect in a moment) and actual use? Part of it is SharePoint’s stunning penetration in the software business. T
  • In other words, SharePoint is already in most organizations today:
  • In fact, this is a central lesson in Web 2.0 design, that complexity is the enemy of ease-of-use and adoption; most 2.0 products are almost brutally simple in their user experience.
Miguel Membrado

ThoughtFarmer Blog » Best Enterprise 2.0 Launch Ever? Penn State's ThoughtFar... - 0 views

www.thoughtfarmer.com/...pennstate

enterprise2.0 goodpractices casestudy

shared by Miguel Membrado on 27 Feb 09 - Cached
  • Miguel Membrado on 27 Feb 09
     
    a case study of enterprise 2.0 implementation (1500 users)
Yan Thoinet

FredCavazza.net » What is Enterprise 2.0? - 0 views

www.fredcavazza.net/...what-is-enterprise-20

*** definition enterprise2.0 entreprise2.0

shared by Yan Thoinet on 14 Nov 07 - Cached
  • Yan Thoinet on 14 Nov 07
     
    Enterprise 2.0 = Writable Intranet
Yan Thoinet

The AppGap » The Changing Enterprise: News, views, and reviews of Work 2.0 to... - 0 views

www.theappgap.com/nterprise-evolving-themes.html

entreprise2.0

shared by Yan Thoinet on 03 Feb 08 - Cached
  • As a result, collaboration tools within organizations are often about connecting employees with customers and not just to other employees
  • ithin enterprises, we’re now focusing more attention on connecting with one another versus simply trying to get connected to information. This is because we use each other as filters through which we understand information
  • Just look at the number of organizations that have successfully launched mini-wikis within their organizations borrowing the Wikipedia model.
  • ...1 more annotation...
  • To make our enterprise solutions so compelling that the consumer world can learn from them.
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