just as stories can benefit from the judicious use of narration, designers should consider what knowledge and skills learners need to be able to solve a problem. What are the facts, concepts, and principles needed to support learners as they carry out real-world problems? What processes do learners need to be aware of to consider how they fit into the big picture of their work environment? Throwing learners into the middle of the action without any support or context can leave them feeling frustrated.