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We used to suffer in silence through bad presentations. Today, the audience is now connected. They get to know that others are suffering too - and that changes the way they react.

He monitored the back channel through his phone: As the conversation on stage continued, the stream of questions and comments from the audience intensified. I changed my tactics based on what I saw. I asked questions the audience was asking, and I immediately felt the tenor of the room shift towards my favor. It felt a bit like cheating on an exam.

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