Because there was no established mechanism for Iraqi victims to meet American officials, his appointment was at the American Citizen Services section. He pressed against the window and showed the consular officer his dossier. One page contained satellite imagery of the Razzo houses, and others contained before-and-after photos of the destruction. Between them were photos of each victim: Mayada sipping tea, Tuqa in the back yard, Najib in a black-and-white self-portrait and a head shot of Mohannad, an engineering professor, his academic credentials filling the rest of the page. The most important issue, Basim had written, was that his family was now “looked at as members of ISIS” by the Iraqi authorities. This threatened to be a problem, especially after the city’s liberation.
The consular officer, who spoke to us on the condition of anonymity, was moved. “I have people coming in every day that lie to me, that come with these sob stories,” the officer remembered telling him, “but I believe you.”