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"Usually conversations with customer service representatives are pretty bland, or even painful if you're trying to resolve a problem. As it turns out, this isn't always true when dealing with Netflix."

Despite its other challenges and missteps, the Obama administration has made progress in pushing the U.S. government toward becoming more technically-savvy and at least considering technology as part of the solution to a number of the problems the U.S. is currently tackling. President Obama named the nation's first federal CIO as well as its first CTO, became the first president to carry a smartphone, and his IT team opened the government's first cloud computing app store (Apps.gov).