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Frederik Van Zande

Interactive Chat Improves Sales, Customer Service | Practical eCommerce - 0 views

www.practicalecommerce.com/...mproves-Sales-Customer-Service

e-shop e-commerce chat support user experience strategy

shared by Frederik Van Zande on 30 Oct 08 - Cached
  • Frederik Van Zande on 30 Oct 08
     
    With four people dedicated to chat and email responses, Memorysuppliers.com is one of thousands of ecommerce companies adding chat to its marketing and customer service mix. And why not? A February 2008 study from Forrester Research, "The ROI of Interactive Chat", found merchants with click-to-chat options (also known as "reactive" chat) earn a 15 percent return on investment (ROI) on the chat service itself. Merchants with chat invitations and pop-up windows tied to user actions (also known as "proactive" chat), meanwhile, earn a whopping 105 percent ROI.
Navneet kumar

Affiliate marketing - 25 views

Affiliate marketing is a web-based marketing practice in which a business rewards one or more affiliates for each visitor or customer brought about by the affiliate's marketing efforts. Affiliate ...

affiliate earn how marketing you

started by Navneet kumar on 08 Apr 08 no follow-up yet
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