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dhtobey Tobey

Putting organizational complexity in its place - McKinsey Quarterly - Organization - St... - 0 views

  • The goal? To identify where institutional complexity is an issue, where complexity caused by factors such as a lack of role clarity or poor processes is a problem, and what’s responsible for the complexity in each area. Companies can then boost organizational effectiveness through a combination of two things: removing complexity that doesn’t add value and channeling what’s left to employees who can either handle it naturally or be trained to cope with it.
  • In this article, we review the experience of a multinational consumer goods manufacturer that applied this approach in several regions and functions and consequently halved the time it needed to make decisions in critical processes.
  • Armed with the survey data, the manufacturer constructed several “heat maps” to help senior managers pinpoint where, and why, complexity was causing trouble for employees. Each map showed a particular breakdown—a region or function, for example—and how much complexity of various kinds was occurring there, as well as the level of coping skills employees possessed.
    • dhtobey Tobey
       
      Heat maps would be a nice tool for the CD. We should begin to create a catalog of these visualizations that support decision analysis, as opposed to simple graphical displays in basic analytics applications that don't naturally lead to a transformation that provides insights.
    • dhtobey Tobey
       
      Additionally, each of these "temperatures" should have a gradient to indicate the degree of consensus associated with each map. The graphic below implies there is only one view that all share -- preposterous!
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  • A regional map, reproduced here (Exhibit 1), highlighted confusion over accountability between the company’s headquarters and a country office in the same region. T
  • Another map showed how the manufacturer’s supply chain employees were struggling with duplication that stemmed from confusing sales forecasting and from ordering processes that required decisions to pass through multiple loops (including time-consuming iterations with regional offices) prior to approval.
  • Of course, managers must be mindful that not all complexity is equally manageable, and proceed accordingly (Exhibit 2). Exhibit 2: Types of complexity Imposed complexity includes laws, industry regulations, and interventions by nongovernmental organizations. It is not typically manageable by companies. Inherent complexity is intrinsic to the business, and can only be jettisoned by exiting a portion of the business. Designed complexity results from choices about where the business operates, what it sells, to whom, and how. Companies can remove it, but this could mean simplifying valuable wrinkles in their business model. Unnecessary complexity arises from growing misalignment between the needs of the organization and the processes supporting it. It is easily managed once identified.
  • Whenever companies tackle complexity, they will ultimately find some individuals who seem less troubled by it than others. This is not surprising. People are different: some freeze like deer in the headlights in the face of ambiguity, uncertainty, complex roles, and unclear accountabilities; others are able to get their work done regardless.
    • dhtobey Tobey
       
      Difference between the ability to handle complexity may be due to thinkLets and assessable using the Bivariate Emotion Indicator I developed in my dissertation. This could be an assessment of a "CIP CMM" that we offer NEPCO through Assante's new non-profit.
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    wow great stuff.. fully concur.. IMO a catalog of visualizations is very much in line with our mantra of METHODOLOGY, not TECHNOLOGY :)
dhtobey Tobey

HSI Journal of Homeland Security - 2 views

  • Generic training that can aid in dealing with unanticipated complex terrorist activities is needed. Terrorist acts can create stressful situations involving volatility, uncertainty, complexity, ambiguity, and delayed feedback and information flow (“VUCAD”). Strategic management simulation technology, based on complexity theory, can be used to assess and train personnel who must deal with the threat of terrorism.
  • Yet we also need more generic training to handle the VUCAD of terrorism
  • A more applicable technology is known as “quasi-experimental simulation.”17 While the quasi-experimental approach is a compromise between the free and experimental simulation methods, it tends to combine the advantages of both and mostly eliminates the disadvantages of the other two. In a quasi-experimental simulation, preprogrammed information is restricted to only part of the information: incoming messages that assure that all participants experience the same flow of events. On the other hand, many additional computer-generated responses (typically one-half of the incoming information) to participant actions allow realism (and maintenance of high motivation levels). Yet, because of the constant flow of pre-programmed information that keeps significant events and timing constant for all participants, performance can be numerically scored against established criteria of excellence or can be compared between different participants (or participating teams). The observer (who was necessary in the free simulation) has become obsolete. Performance is computer scored, both in terms of how any participant processes information (for example, is strategy developed?) and in terms of the appropriateness of the actions taken to deal with scenario-generated events
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  • The strategic management simulation allows for the assessment (and training) of contextual content knowledge, but—more significantly—it permits the analysis and training or teaching of thought and action processes.
  • Process analysis and training are based on complexity theory.21, 22, 23 While complexity theory recognizes the importance of thought and action content (that is, what people do and think), it places major emphasis on the more generic thought and action process (that is, how people think and act). The “how” of thought and action applies to multiple facets of experience—that is, potentially transfers from one thought and action content area to another. Measurement and training of the “how” of thought and action allow for the application of the complexity-based strategic management simulation technology to the VUCAD of terrorism.
Steve King

Umberto - know the flow / Material Flow Networks - The Method - 0 views

shared by Steve King on 02 Jul 10 - Cached
  • Complex loops refeeding material or recycling loops can be displayed and calculated within the material flow networks.
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    Umberto is expensive but seems to be successful at modeling complex energy and materials flows.. includes library of process patterns with metrics and math for each
Steve King

The next wave of change for US health care payments - McKinsey Quarterly - Health Care ... - 0 views

  • We estimate that by 2012, about 80 percent of the projected eight billion core US health care transactions will be in electronic formats,
  • The complexity of clinical data should not be underestimated—a typical patient-level clinical data set can include more than 800 discrete fields, compared with only about 20 to 30 for a financial transaction.
  • Resulting in part from this systemwide complexity, industry administrative costs will grow by about 10 percent annually over the coming years
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  • Cross-industry collaboration could finally spur the creation of payment utilities such as full-cycle-payment automation (described in our 2007 article). As noted there, we believe in the potential for cross-industry collaboration to create an at-scale payment-settlement utility that knits together health care transaction processing through clearinghouses, the automated clearinghouse payment network, and card network payments for retail payments.
  • By applying CBO data, we estimate that 55 percent of hospitals and 85 percent of physician practices will reach the basic stages of meaningful use by 2014.
Steve King

Virtual Strategy Magazine - PC Hypervisors Virtually Change Everything - 0 views

  • With VDI, virtual desktop images are stored in a data center and provided to a client via the network. The virtual machines will include the entire desktop stack, from operating system to applications to user preferences, and management is provided centrally through the backend virtual desktop infrastructure.   The promise is that VDI will replace the need for myriad systems management and security tools that are currently deployed. No more demands for traditional desktop management tools for OS deployment, patch management, anti-virus, personal firewalls, encryption, software distribution and so on. In fact, many are suggesting that we can return to thin client computing models
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    Not sure exactly how this applies to VW internal IT infrastructure and client facing apps.. but I'm sure it does! especially if we could have client VWsuite VMs running in our data center so that we abstract all the different GME/OnP/LP/KE/CRM platforms into a single VM client interface that anyone can log into with no complexity
Steve King

.:: iSec Consulting ::. - 0 views

shared by Steve King on 04 Jul 10 - Cached
  • Complex Event Processing (CEP) is a technology which has been used for many years in the Aerospace and Defence Industry for Situational Awareness and Data Fusion modules in Command, Control, Communications, Computing and Intelligence Systems (aka C4I).   Currently CEP is being rediscovered as a foundation for new class of extremely effective Business Intelligence, Security and System/Network/SCADA Monitoring solutions in industries like Financial Services, Telecommunications, Oil and Gas, Manufacturing, Logistics etc.
Steve King

AchillesINSIDE™ - 0 views

  • By leveraging the proprietary data in Delphi™, the world’s largest database of industrial system vulnerabilities, Wurldtech has created a solution specifically designed to help reduce the cost and complexity of mitigation activities for process control networks by integrating specific vulnerability intelligence into common security enforcement devices such as firewalls and intrusion detections systems. This allows common IT infrastructure to be tailored for industrial network environments and continuously updated with specific rule-sets and signatures, protecting control systems immediately, substantially reducing the frequency of patching activities and reducing overall costs. This update and support service is called AchillesINSIDE™.
dhtobey Tobey

Atigeo - 0 views

  • Technology has given us access to endless amounts of information from every corner of the world. But the real challenge is to make sense of all this seemingly disconnected data. To cut through the clutter, make relevant associations, and transform raw information into true knowledge. Atigeo™ is solving this complex challenge with xPatterns,™ a new breed of compassionate technology that allows users to derive insight and wisdom from data. Based upon an advanced platform of artificial intelligence and machine learning, it effectively interprets unstructured data to arrive at new and unexpected connections. Connections that can personalize individual interactions, enhance consumer privacy, improve business intelligence, advance research development, and foster a greater understanding of the world around us.
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    Company referenced today by Jeff. While this uses pattern clustering algorithms it does so based on AI techniques that are inherently counter to our collective intelligence solutions.
Steve King

The Expert Choice Team, History, and Approach - Expert Choice - 0 views

  • Over the past 25 years we have built an unparalleled set of skills in bringing the right stakeholders together to collaborate, set priorities, and move forward with confidence. Organizations are increasingly complex and geographically distributed, yet the need for close collaboration and priority-setting is more critical than ever before. The world’s most successful organizations spanning government, industry, and academia rely on Expert Choice for rapid convergence of experience, intuition, and specific data. We’ve designed our software to be quick-to-learn, easy-to-use, and rooted in how we all make decisions. Take a look at how we work with our customers to improve outcomes, reduce costs, save time, and build alignment, buy-in, and confidence.
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