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dhtobey Tobey

Putting organizational complexity in its place - McKinsey Quarterly - Organization - St... - 0 views

  • The goal? To identify where institutional complexity is an issue, where complexity caused by factors such as a lack of role clarity or poor processes is a problem, and what’s responsible for the complexity in each area. Companies can then boost organizational effectiveness through a combination of two things: removing complexity that doesn’t add value and channeling what’s left to employees who can either handle it naturally or be trained to cope with it.
  • In this article, we review the experience of a multinational consumer goods manufacturer that applied this approach in several regions and functions and consequently halved the time it needed to make decisions in critical processes.
  • Armed with the survey data, the manufacturer constructed several “heat maps” to help senior managers pinpoint where, and why, complexity was causing trouble for employees. Each map showed a particular breakdown—a region or function, for example—and how much complexity of various kinds was occurring there, as well as the level of coping skills employees possessed.
    • dhtobey Tobey
       
      Heat maps would be a nice tool for the CD. We should begin to create a catalog of these visualizations that support decision analysis, as opposed to simple graphical displays in basic analytics applications that don't naturally lead to a transformation that provides insights.
    • dhtobey Tobey
       
      Additionally, each of these "temperatures" should have a gradient to indicate the degree of consensus associated with each map. The graphic below implies there is only one view that all share -- preposterous!
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  • A regional map, reproduced here (Exhibit 1), highlighted confusion over accountability between the company’s headquarters and a country office in the same region. T
  • Another map showed how the manufacturer’s supply chain employees were struggling with duplication that stemmed from confusing sales forecasting and from ordering processes that required decisions to pass through multiple loops (including time-consuming iterations with regional offices) prior to approval.
  • Of course, managers must be mindful that not all complexity is equally manageable, and proceed accordingly (Exhibit 2). Exhibit 2: Types of complexity Imposed complexity includes laws, industry regulations, and interventions by nongovernmental organizations. It is not typically manageable by companies. Inherent complexity is intrinsic to the business, and can only be jettisoned by exiting a portion of the business. Designed complexity results from choices about where the business operates, what it sells, to whom, and how. Companies can remove it, but this could mean simplifying valuable wrinkles in their business model. Unnecessary complexity arises from growing misalignment between the needs of the organization and the processes supporting it. It is easily managed once identified.
  • Whenever companies tackle complexity, they will ultimately find some individuals who seem less troubled by it than others. This is not surprising. People are different: some freeze like deer in the headlights in the face of ambiguity, uncertainty, complex roles, and unclear accountabilities; others are able to get their work done regardless.
    • dhtobey Tobey
       
      Difference between the ability to handle complexity may be due to thinkLets and assessable using the Bivariate Emotion Indicator I developed in my dissertation. This could be an assessment of a "CIP CMM" that we offer NEPCO through Assante's new non-profit.
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    wow great stuff.. fully concur.. IMO a catalog of visualizations is very much in line with our mantra of METHODOLOGY, not TECHNOLOGY :)
Steve King

How to test your decision-making instincts - McKinsey Quarterly - Strategy - Strategic ... - 0 views

  • In fact, the latest findings in decision neuroscience suggest that our judgments are initiated by the unconscious weighing of emotional tags associated with our memories rather than by the conscious weighing of rational pros and cons: we start to feel something—often even before we are conscious of having thought anything. As a highly cerebral academic colleague recently commented, “I can’t see a logical flaw in what you are saying, but it gives me a queasy feeling in my stomach.”
dhtobey Tobey

GroupMind Express - Collaboration Software and Consulting for Decision Support - 2 views

  • We provide web-based tools and consulting services to support organizations and consultants. Our purpose is to help teams make decisions based on shared data, resulting in increased alignment and faster implementation.. Here are several standard organization needs, and how we can add value to your work   Your need Our value-add Surveys Shared results lead to group learning. Identify your areas of strength and weakness. Meetings Interactive meetings provide opportunities for buy-in and for gathering the group's intelligence. Hear from everyone.   Brainstorm or Delphi process Create better solutions and build improvement by using fast-cycle brainstorming to increase group understanding.
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    Steve and I looked at this platform this evening in prep for tomorrow's walk-thru and after reviewing the KE capabilities and customization limitations, this may be a better option. We should therefore postpone tomorrow's walk-through and see about getting a trial version of GroupMind to try out for Raytheon.
dhtobey Tobey

Evidence-based medicine - Wikipedia, the free encyclopedia - 1 views

  • The systematic review of published research studies is a major method used for evaluating particular treatments. The Cochrane Collaboration is one of the best-known, respected examples of systematic reviews. Like other collections of systematic reviews, it requires authors to provide a detailed and repeatable plan of their literature search and evaluations of the evidence. Once all the best evidence is assessed, treatment is categoried as "likely to be beneficial", "likely to be harmful", or "evidence did not support either benefit or harm".
    • dhtobey Tobey
       
      We need to find access to the Cochrane Collaboration -- this is obviously a large, extant community socializing the vetting of clinical evidence.  We should find out more about their methodology and supporting technology, if any.
  • Evidence-based medicine categorizes different types of clinical evidence and ranks them according to the strength of their freedom from the various biases that beset medical research. For example, the strongest evidence for therapeutic interventions is provided by systematic review of randomized, double-blind, placebo-controlled trials involving a homogeneous patient population and medical condition. In contrast, patient testimonials, case reports, and even expert opinion have little value as proof because of the placebo effect, the biases inherent in observation and reporting of cases, difficulties in ascertaining who is an expert, and more.
    • dhtobey Tobey
       
      Is this ranking an emergent process supported by some type of knowledge exchange platform? What about consensus/dissensus analysis? Seems ripe for groupthink and manipulation or paradigm traps.
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  • This process can be very human-centered, as in a journal club, or highly technical, using computer programs and information techniques such as data mining.
  • Level III: Opinions of respected authorities, based on clinical experience, descriptive studies, or reports of expert committees.
    • dhtobey Tobey
       
      Need for LivingSurvey, LivingPapers, and LivingAnalysis.
  • Despite the differences between systems, the purposes are the same: to guide users of clinical research information about which studies are likely to be most valid. However, the individual studies still require careful critical appraisal.
    • dhtobey Tobey
       
      In other words, there are wide differences of opinion (dissensus) that must be managed and used to inform decision-making.
  • The U.S. Preventive Services Task Force uses:[9] Level A: Good scientific evidence suggests that the benefits of the clinical service substantially outweighs the potential risks. Clinicians should discuss the service with eligible patients. Level B: At least fair scientific evidence suggests that the benefits of the clinical service outweighs the potential risks. Clinicians should discuss the service with eligible patients. Level C: At least fair scientific evidence suggests that there are benefits provided by the clinical service, but the balance between benefits and risks are too close for making general recommendations. Clinicians need not offer it unless there are individual considerations. Level D: At least fair scientific evidence suggests that the risks of the clinical service outweighs potential benefits. Clinicians should not routinely offer the service to asymptomatic patients. Level I: Scientific evidence is lacking, of poor quality, or conflicting, such that the risk versus benefit balance cannot be assessed. Clinicians should help patients understand the uncertainty surrounding the clinical service.
    • dhtobey Tobey
       
      Relates well to Scott's idea of common problem being one of risk management.
  • AUC-ROC The area under the receiver operating characteristic curve (AUC-ROC) reflects the relationship between sensitivity and specificity for a given test. High-quality tests will have an AUC-ROC approaching 1, and high-quality publications about clinical tests will provide information about the AUC-ROC. Cutoff values for positive and negative tests can influence specificity and sensitivity, but they do not affect AUC-ROC.
    • dhtobey Tobey
       
      ROC curves are similar to PPT, though addressing a different and less impactful issue of system sensitivity and specificity, rather than reliability (consistency) as determined by PPT.
Steve King

The Expert Choice Team, History, and Approach - Expert Choice - 0 views

  • Over the past 25 years we have built an unparalleled set of skills in bringing the right stakeholders together to collaborate, set priorities, and move forward with confidence. Organizations are increasingly complex and geographically distributed, yet the need for close collaboration and priority-setting is more critical than ever before. The world’s most successful organizations spanning government, industry, and academia rely on Expert Choice for rapid convergence of experience, intuition, and specific data. We’ve designed our software to be quick-to-learn, easy-to-use, and rooted in how we all make decisions. Take a look at how we work with our customers to improve outcomes, reduce costs, save time, and build alignment, buy-in, and confidence.
Steve King

Knomad 2007 - 1 views

  • The visible dimension of an organisation consists of its structure, stories, spaces and its core values. These are the building blocks of the cultural aspect of any organisation. The authors quote an example of how stories can form and affect the culture and way people think about their work within the company. At Lotus there was a well circulated story of how an employee logged into her notes to work from the hospital bed. This highlighted her motivation to work and set an amazing example for the rest of the organisation to follow. Stories can effectively communicate what actions are in bounds or out of bounds and sets the tempo for the organisations working culture. The authors club all the above mentioned “artefacts” into a single object and look at these artefacts as the visible part of an organisation’s culture.
Steve King

The Dynamics of Sensemaking, Knowledge, and Expertise in Collaborative, Boundary-Spanni... - 0 views

  • This ethnographic study investigates how a project group deals with the contradiction between distributed knowledge in boundary-spanning collaborative processes and the expectation that software systems will provide unified, codified knowledge. Group and individual activities were observed over a period of 18 months, to examine the ways knowledge was presented, recognized, shared, or otherwise managed during joint design of business process and IT systems change. The study explores how knowledge and expertise were translated across organizational boundaries, and identifies four stages in the development of group understanding of how to manage sensemaking and expertise across knowledge boundaries: focus on defining shared goals; acknowledging and sharing tacit knowledge about organizational practice; identifying external influences; and explicit knowledge generation.
Steve King

The duality of knowledge - 0 views

  • For Nonaka (1991) tacit and explicit knowledge are not separate but mutually complementary entities.  They interact with each other in the creative activities of human beings.  Nonaka calls the interaction of these two forms of knowledge the knowledge conversion process. This conversion process consists of four stages: socialization, externalization, combination and internalisation. 
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    .. four stages of tacit and explicit knowledge building .. old stuff but interesting
Steve King

free online templates, samples, examples, articles, resources and tools for business tr... - 0 views

  • free management and training templates, resources and tools
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    .. quality not certain.. quantity .. yes
Steve King

FM 90-7 Chapter 4. Obstacle Planning/Corps, Division/Brigade Levels - 0 views

  • Obstacle Planning at Corps, Division, and Brigade Levels Commanders and staffs consider the use of obstacles when planning offensive, defensive, and retrograde operations. This chapter describes obstacle planning as it applies at corps, division, and brigade levels. At these levels, concentration is on granting obstacle-emplacement authority or providing obstacle control. At corps and division level, commanders focus on developing obstacle zones and restrictions. At the brigade level, commanders focus on developing obstacle belts and restrictions. At all three levels, commanders may plan obstacle groups, but this is rare.
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