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dhtobey Tobey

PERFORMER Support: Learning @ the Moment of Need - 0 views

performancesupport.blogspot.com/search

learning performance-management EPSS trends eLearning

shared by dhtobey Tobey on 22 May 10 - Cached
  • at Learning 2009
  • someone from the audience asked which learning trends or technologies we felt were overrated: Mobile Computing and Learning, Social Networking, Gaming, User Content, and Performer Support. And the two clear "winners" were...Gaming and Social Networking with both receiving over 30% of the vote. The "loser", which in our case was a GOOD thing :), was Performer Support with 9% of the vote. Not only is our industry finally seeing PS as a powerful learning approach, but we are also seeing it as something achievable.
  • The dream is to create a one stop launching pad of vibrant and supportive communities that will act as a learning portal for informal learning. If you've been around the learning industry long enough you'll remember that this approach was also what killed many efforts around corporate learning portals in the 90's. They were overrated as a one stop landing page for every learning asset imaginable. Although the premise was good, the execution left much to be desired. Most learners visited once or twice, were immediately overwhelmed, and never returned again.
    • dhtobey Tobey
      dhtobey Tobey on 22 May 10
       
      KISS will be an important criterion for VivoWorks. We will need metrics to determine the level of GSP necessary to support a VivoMethods or VivoCampus user. As a user progresses from novice (high GSP) to student, apprentice, professional, and master (low GSP), we should also provide "badges" that raise their value to the VivoExperts system. What is the least invasive way to accomplish this skill profiling?
  • ...7 more annotations...
  • although Social Networking may appear to be overrated, our belief is that it is, or will become, a powerful learning resource for many.
  • 1 - Searching, navigating, and digesting a Social Networking site takes time:
  • effective PS is rarely driven by any one modality, but rather an overarching framework that supports learners across the 5 moments of need.
  • hen a learner expects an immediate answer they become highly frustrated and disillusioned with resources that don't provide this level of support.
  • 2 - The information can often be dated or incorrect: The number one killer of a PS tool/strategy is inaccurate information.
  • 3 - Social Networks are often not integrated well into the workflow:
    • dhtobey Tobey
      dhtobey Tobey on 22 May 10
       
      Music to our ears... we might want to use this article to make a case for VivoWorks.
  • Although many social networking sites are role based, they are anything but contextual. The more removed a PS asset is from the problem or situation being addressed, the less likely a learner is to stay the course and use the resource.
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