Incompetent Research Skills Curb Users' Problem Solving (Jakob Nielsen's Alertbox) - 95 views
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In general, we almost never see people use advanced search. And when they do, they typically use it incorrectly — partly because they use it so rarely that they never really learn how it works.
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or many problems, the actual answer is right there. But the concept that you might have to sometimes go beyond search listings is getting lost
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any problems, the actual answer is right there. But the concept that you might have to sometimes go beyond search listings is getting lost
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"Today, many users are so reliant on search that it's undermining their problem-solving abilities. Ironically, the better search gets, the more dangerous it gets as people increasingly assume that whatever the search engine coughs up must be the answer."