Ambulance NB says the law is the law following paramedic protests - Infomart - 0 views
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The Daily Gleaner (Fredericton) Thu Dec 17 2015
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Officials with Ambulance NB say the provincial service will do whatever it must to meet its legal responsibilities to provide emergency care in both official languages, despite the concerns expressed by frustrated paramedics around new shift-distribution protocols. Yvon Bourque, director of operations for the provincial ambulance service, said the situation is simple: Ambulance NB is legally mandated to offer patients care in the language of their choosing.
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Our legal obligation under the Official Languages Act is to staff our ambulances with a bilingual crew," he said. "We spend a lot of time looking at ways to optimize our service to patients and working conditions for staff, including our ability to serve patients in both official languages." For the past few years, top-level executives within the provincial ambulance service have been working on a plan to improve access to bilingual service across New Brunswick. That work is partly in response to the findings of the Commissioner of Official Languages for New Brunswick, whose office has cited Ambulance NB several times over the years for failing to provide service in French or English to patients needing care. In the fall of 2014, the organization beefed up the regulations for hiring new staff, placing greater emphasis on language abilities
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