The article stresses the importance of good communication within the work force, whether it is verbally or through an email. The affects of poor communication within the work force can definitely lead to poor workman ship as well as lack of interest if the task is not properly specified.

This article really stresses the importance of goof listening skills and when and how to communicate when others are talking to you. By having a stand-offish vibe or even disrupting the speaker it shows disinterest in what they are saying as opposed to encouraging words to allow the speaker to continue the conversations