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if an organization doesn't get these things right, then whether they are using what many see as the "old Notes" or the "new SharePoint", disaster will result. The inherent flexibility of both platforms means that they can be used for great ends and to return great business and individual user benefits, or that same flexibility can result in really bad things happening. Many organizations have been down that route already with Notes, and many organizations are looking at SharePoint as a way of magically fixing all of those issues. It's not going to happen, because the key isn't in the technology ... it's in how it is introduced, embraced, talked about, trained on, and more. In general, if you can't get it right in Notes, you won't get it right in SharePoint

two independent analyst firms have issued warnings about SharePoint in the last two months. I hope organizations are taking note

When faced with the choice of learning new technology and chatting to colleagues on the phone and email to get a job done, if it can be done with what they already know they will go with that; Collaboration tools work best when your collaborators are geographically distributed and in other time zones and I wonder how many teams have that as a situation? Sure, globalisation is spreading and small, nimble operators are connecting using these tools, but how many large corporations are active users? I know IBM is and I would imagine technology firms would be at the vanguard. I was surprised however when PriceWaterhouseCoopers consultants arrived in IBM because there were unfamiliar with collaboration tools and disinterested in using them. It works best when all the collaborators are equally enthusiastic and capable in using the tool. It just takes a handful of influential members of a team to stop using the tool for the tool to be abandoned. The majority of people in organisations are baby boomers (I'm not sure this is true) and haven't been brought up in environment using collaboration tools. I was in a pub the other day meeting our complexity group and I overheard a small group of people in their 20s and 30s talking about the MySpace interactions. These people already know how to use the tools and will expect them in the workplace.

where we're going

software with APIs that third party developers can write apps on top of

grow a tech business more quickly if you get third party developers