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Gary Edwards

Announcing Usermind: finally harmony among SaaS apps… | Matt Murphy | LinkedIn - 0 views

www.linkedin.com/...ny-among-saas-apps-matt-murphy

Matt-Murphy Menlo-Ventures VC BizOps SaaS

shared by Gary Edwards on 16 Mar 16 - No Cached
  • One thing is clear: the shift to SaaS and its consumption and digitization of almost all enterprise processes, is unstoppable. Along with this transformation has come an explosion of vertical apps and data silos. If you want to check your user cohort data, send a customer an email or notification, make a payment, evaluate churn, or prioritize which customers to contact — there’s an app for that. However, if you want to write a simple process or workflow across those applications, it’s complicated, often manual, and slow.
  • The best apps focus on solving a key pain point, and thus end up having a fairly narrow scope. If you want to work in the best-in-class applications for your use case, you end up with a broad tech stack and disconnected processes. This is where Usermind comes in: a platform to automate cross-application workflows and business processes, and unify disconnected customer and product data from all of those applications.
  • It’s a great time to be investing in SaaS. We are particularly interested in the next wave of SaaS (affectionately called SaaS 2.0), which offers some combination of “mobile first,” integrates machine learning to make workflows smarter and better (e.g., Insidesales.com), and moves beyond "the system of record” (e.g., CRM, HRM) to reimagine a variety of new horizontal and vertical apps — or in the case of Usermind, enable them all to work well together!
  • Gary Edwards on 16 Mar 16
     
    "I'm thrilled to announce the public launch of Usermind, my first investment at Menlo Ventures, and one that I'm particularly excited about. Within the first 10 minutes of meeting Michel Feaster, founder and CEO of Usermind, I knew I had to invest. Michel is an impressive entrepreneur - smart, high-energy, passionate, thoughtful, and a big product thinker - and she just happens to be addressing an incredibly important problem in the enterprise that is getting more pronounced by the day."
Gary Edwards

The Next Wave of Business Software is Smarter, More Predictive | CIO - 0 views

www.cio.com/...s-smarter-more-predictive.html

enterprise SaaS BizOps

shared by Gary Edwards on 16 Mar 16 - No Cached
  • Today computational capacity is not the problem, and big data is not the problem.  The challenge is identifying how to focus resources and capacity in the right areas – the ones most important to your business.
  • First, how do you make sure that every business process and every supporting application works like it should? Second, how can you achieve that very, very efficiently?
  • The enterprise is in the midst of a move to highly automated business process testing, covering every core process – and the company is almost half-way there. The aim is to test every process and app every day, and eliminate the high-severity software defects that have plagued key systems several dozen times over the last 3 years. But in a global business of this complexity, where do you focus?
  • ...2 more annotations...
  • . The company applied intelligent automation to combine real business transaction data with comprehensive business process maps. With accurate process information and actual transactions, they’ve been able to layer the two and develop “heat maps” to show exactly what transactions, processes, and systems are most critical – and where to focus their testing and QA resources. It’s made their priorities clear and focused their actions and resources to best achieve their objective – which is top-notch business execution with no glitches.
  • Has it made a difference? Absolutely. As I mentioned, the company’s transition to high speed testing for their whole portfolio of business processes is only about half complete. But already business-impacting Severity 1 errors are now “hardly seen” and today Severity 2 application errors are typically spotted and resolved within 2 hours – usually before the business team even notices. “We couldn’t do it manually,” they observe.Without question, the next wave of business software will contain more embedded intelligence, more automation, and more advanced analytics – all things that will drive your firm’s future actions and priorities. In fact, it’s already here. So get ready to catch the wave.
  • Gary Edwards on 16 Mar 16
     
    "Recently, Salesforce CEO Marc Benioff said at Forbes CIO Summit that there is a major shift taking place in the global business software space - toward smarter and more predictive software. According to Benioff, analyzing data and suggesting the future course of action are the next wave of business opportunity. With that growth potential in mind, Salesforce has been acquiring a number of machine learning and data analysis startups, including PredictionIO, MinHash, Tempo IO and RelatelQ. Benioff said "This will be the huge shift going forward, which is that everybody wants systems that are smarter. Everybody wants systems that are more predictive, everybody wants everything scored, everybody wants to understand what's the next best offer, next best opportunity, how to make things a little bit more efficient." More smarter, more predictive enterprise software. That's exactly what we're seeing in the marketplace as well - and it's an enormous trend. The demand today for intelligent automation and cognitive analytics is unprecedented. We hear it from system integrators who are moving with us into these solution areas, and we see it from our end customers. Big data has unlocked enormous volumes of information, in-memory databases have made it instantly accessible, and today's cloud environments deliver virtually unlimited computational horsepower.  With all that, what's a business to do? This has now become the key question."
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