The telecomm company used design thinking to come up with a different approach: Rather than inject “training” into employees, it studied the job of a retail sales agent over the first nine months and developed a “journey map” showing what people need to know the first day, the first week, the first month, and then over the first few quarters.

What this process revealed is that there are some urgent learning needs that must be addressed immediately, and then there are people to meet, systems to learn, products to understand, and many other processes to master over the first year. And of course, much of this involves getting to know customers, product experts, and fundamentals of sales and customer service.

Padlet as a simple blogging platform:

Padlet Mini as a bookmarking tool:

Padlet as a KWL chart:

Polls, chat tools, and interactive quizzes provide good ways to hear from all of the students in a classroom. These kind of tools allow shy students to ask questions and share comments. For your more outspoken students who want to comment on everything, a feedback mechanism provides a good outlet for them too. Here's a run-down of some of the best tools for gathering feedback from students in real-time.

The overall theme of this teacher-tested unit is using maps to understand borders and their impacts in Europe. The materials will help your middle school students to use maps to think about how borders intersect physical and human geographical features, and how those intersections can lead to cooperation and/or conflict.

There are many dimensions of student achievement that we need to evaluate in PBL. The end product is certainly important, but if we focus only on that, the meaningful learning that happens throughout the process can be lost as students feel pressure to do whatever it takes to "make the grade."

In other words, we want to acknowledge not only what they learned, but how they came to learn it so that they can use these processes in the future.

Establish target goals early to provide purpose for the project, while also establishing expectations of the result: What is the problem to solve or the product to create? What kinds of subject area content need to be included or addressed in the project? What expectations do you have for the final product's presentation, publishing, or performance? What kinds of collaborative behaviors must be demonstrated by students throughout the process? Feedback and corrections should happen frequently to keep students on track, improve their work, and set them up for success in the final product. Waiting too long to give feedback may result in work that is too far gone to be fixed or improved.

What were the bright spots of the project? Have you asked students for feedback? What will they remember most about their learning experience? What seemed hardest for them? Were they engaged all the way through? If not, can you pinpoint when and why their interest waned? Were you able to scaffold the experience so that all learners could be successful? What would you change if you were to do this project again?

What's the right line between teacher direction and student freedom? Is it OK for students to swerve toward new questions -- unanticipated by the teacher -- that grab their curiosity? How open is too open?

This formula -- the introduction of a thinking routine to stimulate observations and questions at the beginning of each new topic, the formulation of an inquiry-based investigation from those observations and questions, and the subsequent rounds of writing, critique, and rewriting -- essentially became the working formula for the rest of the school year.