Call center Services | Outsourcing Services

Some of the most prominent organizations in the information technology-business process outsourcing (IT-BPO) sector are expecting a 20% growth in the revenues generated by this industry this year in 2012. The growth will not only add billions of dollars to the profits but also generate employment considerably.

Workers from various departments and walks of life have come out to express concerns about their jobs as outsourcing continues in the region at large. With massive plans for outsourcing taking shape, many Canadians worry that they might be left jobless.

Manila, Philippines: Call centers and BPO companies are now thinking to integrate social media services along with the traditional telephonic services. According to them, this is important because social media is now becoming important for people and is much in use. Thus, it would work wonders as help desk support.