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Pointel Configuration Management Solution (CMS) is a comprehensive and easy to use solution that provides you with complete control over your Genesys configuration environment.

CCaaSSync is a cloud-based contact center disaster recovery solution designed to protect your Genesys Cloud environment from disruptions, including ransomware attacks. As a ransomware business continuity solution for contact centers, it synchronizes your primary and backup Genesys Cloud infrastructures, enabling rapid switchover during outages or failures. This ensures uninterrupted operations and customer service even in critical situations. Built on the latest technology and best practices, our call center disaster recovery service is tailored to your business needs by our team of experts.