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ACL Digital, an ALTEN group company, is a design-led Digital Experience, Product Innovation, Solutions, Engineering Services and Digital Transformation leader. It has announced that it has acquired AFour Technologies, a Next-generation 360°-degree software product engineering firm. This acquisition of the AFour Technologies business strengthens ACL Digital's product engineering & Digital offerings and will enable it to accelerate the digital transformation journey for its customers. ACL Digital is a leader in the digital product engineering space, and this acquisition will further add scale & depth to the digital product engineering portfolio of ACL Digital. Gerald Attia, Deputy CEO, ALTEN Group, said, "This reinforces ACL Digital's continued commitment to grow as a premium digital solutions provider helping its customer be future-ready and will strengthen our leadership position in the digital & product engineering space." "This acquisition helps us expand and strengthen our deep digital product engineering capabilities across various verticals we operate. Together, we will create world-class solutions with AFour Technologies to empower our clients to streamline their operation, enhance their customer experience, compete better in the marketplace, and drive meaningful value to their customers, businesses, and employees,"said Ramandeep Singh, CEO, ACL Digital. Established in 2007, AFour Technologies (a.k.a. AFour) focuses on Software Product Engineering Services comprising UI/UX Design, Architecture Design and Consulting, Software Development, DevOps (CloudOps, SysOps, and DBOps), QA (Test Strategy and Implementation, Test Automation, Performance, Security), and Monitoring. With an excellent track record of over 10 years and a focus on software product engineering, AFour is a true example of self-belief, consistency, and transparency. The company is a hub of every innovative technology in software product engineering services ─ Hyper-convergence, SDN, Virt

With the organizations being swept away by Digital Transformation all over the world, the convergence of Talent, Technology, and Work optimization are at play in today's business landscape. Talent is being engaged in innovative ways, and work is being optimized via project alignment and skillsets rather than costs and budgets. Most importantly, the complete suite of talent solutions - right from talent acquisition to fully outsourced workforce management are managed through a new range of innovative platforms that drive agility, flexibility, and visibility.

Vsynergize, a leader in GenAI-powered contact center solutions with over 20 years of expertise in CX and tech support, is set to make a significant impact at CCW 2024.

IT infrastructure has become critical and is very different to what it used to be some time ago. Digital technologies intensify the scale of disruption by bringing in tectonic changes. Emerging technologies and processes such as automation, AI, 5G, IoT, edge and ambient computing, DevOps, and AIOps, are catalysing a new wave of innovation. Having an infrastructure is to become secure, agile, service-oriented, and capable of delivering unified digital experiences to end customers. ACL Digital's infrastructure managed services encompass an all-inclusive, integrated suite of services to manage your company's distributed and hybrid IT environments. We support businesses gain access to process excellence, focusing on driving business transformation through IT as a tool to drive visible business results. https://www.acldigital.com/offerings/infrastructure-managed-services

Business enterprises and companies with effective automation endeavors make it a strategic priority to augment employees and customer experience, and they use automation to do so. Just pursuing automation technologies to lower expenses is not adequate. To achieve success while scaling new and latest technologies, organizations should focus on the individuals involved (both employees and customers), commit to revamping current processes, and create new skill sets within the workforce to follow more distinct and innovative working methods.

Vsynergize, a leader in GenAI-powered contact center solutions with over 20 years of expertise in CX and tech support, is set to make a significant impact at CCW 2024.

This blog delves into three transformative technologies: Robotic Process Automation (RPA), Generative AI in contact centers, and Outsourced IT Support services, exploring their benefits, applications, and impact on modern businesses.

Customer Contact Week (CCW) 2024 in Las Vegas is set to be a trailblazing event in the world of CX. With 5,000+ visitors, 250 speakers, and 245 exhibitors, the event will bring together some of the industry's most innovative voices and tech pioneers.

In the ever-evolving landscape of customer support, businesses are continually seeking innovative solutions to enhance efficiency, reduce costs, and provide superior customer experiences. These advancements are not only transforming how businesses interact with customers but also setting new standards for customer service excellence.