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ACL Digital, an ALTEN group company, is a design-led Digital Experience, Product Innovation, Solutions, Engineering Services and Digital Transformation leader. It has announced that it has acquired AFour Technologies, a Next-generation 360°-degree software product engineering firm. This acquisition of the AFour Technologies business strengthens ACL Digital's product engineering & Digital offerings and will enable it to accelerate the digital transformation journey for its customers. ACL Digital is a leader in the digital product engineering space, and this acquisition will further add scale & depth to the digital product engineering portfolio of ACL Digital. Gerald Attia, Deputy CEO, ALTEN Group, said, "This reinforces ACL Digital's continued commitment to grow as a premium digital solutions provider helping its customer be future-ready and will strengthen our leadership position in the digital & product engineering space." "This acquisition helps us expand and strengthen our deep digital product engineering capabilities across various verticals we operate. Together, we will create world-class solutions with AFour Technologies to empower our clients to streamline their operation, enhance their customer experience, compete better in the marketplace, and drive meaningful value to their customers, businesses, and employees,"said Ramandeep Singh, CEO, ACL Digital. Established in 2007, AFour Technologies (a.k.a. AFour) focuses on Software Product Engineering Services comprising UI/UX Design, Architecture Design and Consulting, Software Development, DevOps (CloudOps, SysOps, and DBOps), QA (Test Strategy and Implementation, Test Automation, Performance, Security), and Monitoring. With an excellent track record of over 10 years and a focus on software product engineering, AFour is a true example of self-belief, consistency, and transparency. The company is a hub of every innovative technology in software product engineering services ─ Hyper-convergence, SDN, Virt

AI is transforming the customer service industry by enhancing contact center operations, optimizing help desk services, and improving the omnichannel customer experience. In this blog, we'll delve into how AI is transforming contact centers, optimizing help desk services, and enhancing the omnichannel customer experience. We'll also discuss how Vsynergize can help you leverage these technologies to achieve your customer service goals.

IT support companies provide a wide range of services, including technical support, network management, software troubleshooting, and cybersecurity. This blog explores how IT support companies are leveraging these technologies to enhance their services.

There are countless business opportunities that allow for people to make the switch to traveling entrepreneurship, whether they're doing consulting or e-commerce sales. But the same characteristics that make being a suitcase entrepreneur seem so amazing can also make for some stressful and even terrible experiences.

According to Forbes, consumers want to work with brands that are more accessible, easier to navigate, and customizable. Essentially, they want brick-and-mortar brands that mimic the smooth, targeted experience of online shopping.

IT infrastructure has become critical and is very different to what it used to be some time ago. Digital technologies intensify the scale of disruption by bringing in tectonic changes. Emerging technologies and processes such as automation, AI, 5G, IoT, edge and ambient computing, DevOps, and AIOps, are catalysing a new wave of innovation. Having an infrastructure is to become secure, agile, service-oriented, and capable of delivering unified digital experiences to end customers. ACL Digital's infrastructure managed services encompass an all-inclusive, integrated suite of services to manage your company's distributed and hybrid IT environments. We support businesses gain access to process excellence, focusing on driving business transformation through IT as a tool to drive visible business results. https://www.acldigital.com/offerings/infrastructure-managed-services

Business enterprises and companies with effective automation endeavors make it a strategic priority to augment employees and customer experience, and they use automation to do so. Just pursuing automation technologies to lower expenses is not adequate. To achieve success while scaling new and latest technologies, organizations should focus on the individuals involved (both employees and customers), commit to revamping current processes, and create new skill sets within the workforce to follow more distinct and innovative working methods.

Vsynergize will showcase its cutting-edge solutions, including Vaxlrev, an AI sales acceleration platform; VQC, an AI agent performance tool; an accent converter for flawless CX; and a suite of other GenAI-powered solutions.

This is where omni-channel contact centers come into play. In this blog, we'll explore how omni-channel contact centers revolutionize customer service in retail and eCommerce, and how VSynergize can help you implement these solutions to enhance your business.

AI technologies are revolutionizing how outbound call centers operate and are optimizing contact center quality assurance processes. Let's delve into each of these aspects to understand their impact on modern business operations.

This blog explores the transformative power of omni-channel customer service, generative AI for contact centers, and retail BPO solutions. It also highlights how Vsynergize can help businesses leverage these technologies to achieve outstanding results.

This blog explores how Conversational AI is revolutionizing technical support and optimizing omnichannel interactions to meet the evolving demands of modern consumers.

ACL Digital Life Sciences has one of the largest pools of qualified resources in multiple functional areas who are adequately positioned to deliver comprehensive state-of-the art Services and Solutions across the entire Life Sciences domain.

In the fast-paced world of retail, exceptional customer service is a key differentiator. These approaches enable retailers to streamline their operations, reduce costs, and provide superior customer experiences.

In today's rapidly evolving business environment, customer service has become a key differentiator for companies aiming to stay competitive. These elements are revolutionizing the customer service landscape by boosting efficiency, reducing costs, and delivering superior customer experiences.

In the ever-evolving landscape of customer support, businesses are continually seeking innovative solutions to enhance efficiency, reduce costs, and provide superior customer experiences. These advancements are not only transforming how businesses interact with customers but also setting new standards for customer service excellence.