Branex offering a comprehensive skill set in Designing, Branding & Development, helping brands to expand their business and strengthen their online presence.
So finally you are done with the 9-5 job and want to start your own business? Good idea. But hey do you know that 83% of the businesses fail in the first 5 years of the startup. But the question is why? What are the reasons that a startup or an Entrepreneur fail? Is it the surroundings? Or the idea itself.
When a customer is seen complaining about a brand, little does the brand realize that this can be a huge opportunity to understand their own business better. Most of the brands are quite far away from perceiving complaints as a stepping stone to rectify mistakes and align customer experience with what customers want. They need to realize that although complaints might sound negative and harsh, it's something worth reflecting on, something that could put you miles ahead of your competitors.
Do you consider customer experience to be an integral part of your business? If so, are you rigorously listening to your customers to be able to deliver great experiences?
Needless to say, the Voice of Customer is your most powerful weapon when it comes to understanding customers and their expectations. While most brands recognize this, the strategies they set in motion to gather customer opinion are nothing but ineffective and for namesake.
If your organization is aiming to truly excel as a customer-centric brand and proactively meet customer expectations, Voice of Customer programs need to shoulder more purpose and also encompass the dynamics of the customer journey.
We've come up with an infographic that explains what's going wrong in VOC programs and how you can set them right!
In order to keep up with the increasing demands, industrial competitiveness and keeping up with work deadlines a company has to be proficient in every aspect.
Recruiting a specialist can be a bonus for an organization. The below points will broadcast the manners in which a business advisor helps an organization.
Will the organizational budget get maintained to hire a small business consultant? The answer is 'Yes' if the company focuses on its long-term benefits.