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Do you consider customer experience to be an integral part of your business? If so, are you rigorously listening to your customers to be able to deliver great experiences? Needless to say, the Voice of Customer is your most powerful weapon when it comes to understanding customers and their expectations. While most brands recognize this, the strategies they set in motion to gather customer opinion are nothing but ineffective and for namesake. If your organization is aiming to truly excel as a customer-centric brand and proactively meet customer expectations, Voice of Customer programs need to shoulder more purpose and also encompass the dynamics of the customer journey. We've come up with an infographic that explains what's going wrong in VOC programs and how you can set them right!

Voice Of Customer Rocks !!!

Voice T1 Line with 24 digitized voice channels allow customers and clients to call and reach your business without any delay. Voice T1 is a great solution for company that requires extensive phone usage.

When it comes to Customer Experience, there's usually a lot of talk around understanding customers, exceeding expectations, winning over their loyalty and so on. Such talk gets brands excited but the problem is that the excitement is short lived. The initial fervor to delivering outstanding customer experiences dies off which means companies slide back into what they were doing before. In other words, there's a lack of consistency in delivering great customer experiences. It's about grinding it out day in and day out, always placing the customer in front of you, and not everyone is willing or has the mindset to do that! So, we are going to be doing our best to up your consistency levels with the following quotes.

Give Consistency in your customer experience effort.

When a customer is seen complaining about a brand, little does the brand realize that this can be a huge opportunity to understand their own business better. Most of the brands are quite far away from perceiving complaints as a stepping stone to rectify mistakes and align customer experience with what customers want. They need to realize that although complaints might sound negative and harsh, it's something worth reflecting on, something that could put you miles ahead of your competitors.

Consumers nowadays have a ridiculous number of options on where and how to make their purchases, which has led to them becoming pickier than ever, according to a number of studies. The factors that influence their decisions regarding who to give their business to vary significantly from one consumer to the next, but there is one common denominator among them all and that is that they want to be made to feel special. In fact, a study from Wunderman shows that most consumers want brands to prove they understand and care about them before they even consider making a purchase.

Voice Of Customer Importance

Valuation, revenue, cost of customer acquisition, inventory, venture debt, advisory shares, line of credit, equity - words you would normally associate with stuffy board rooms and golf courses, not prime time television. However, millions of people like me did not learn these words sitting with our notebooks open in MBA classrooms. We learnt them by sitting in front of the TV with popcorn watching prime time, Mark Burnett approved reality television.

Shark Tank Take Away

The continuously evolving economy has created the need for businesses to have a global presence. Try using the Conferencing services to create a virtual corporate office capable of reaching its employees, clients, and prospective customers in a very efficient and cost-effective manner. You can choose from Operator assisted, reservationless and web conferencing services. At ConnectHere we partner with top T1 provider like Intercall and PGI services and our team of experts provide you with a custom made conferencing solution that is of high quality, is scalable and flexible.

Silicon Valley Voices survey's to evaluates marketing strategies that are used by marketers, to successfully overcome obstacles posed by the ever-changing technology landscape and customer content consumption habits. Participate in one such survey on "Marketing to today's on-the-go customer" to share your opinion. http://bit.ly/14SXCNN

XO Communications is one of the largest telecom company in USA provides leading Voice over Internet Protocol (VoIP), Data & Internet, Network Transport, Managed Services, Hosting Services and Fixed Wireless Access to businesses, enterprises, government, and carrier & wholesale customers nationwide. XO Communications provides powerful solutions that can meet your businesses most demanding needs.

Verizon Business is a leading provider of advanced global network, deep IP expertise and one of the broadest sets of next-generation offerings to its broadband, wireless and voice capabilities. Verizon Business is enabling enterprises to take advantage of the transforming communications landscape. It is accelerating the deployment of advanced services, including: Private IP, Seamless Mobility, Applications Hosting, Customer Service Management and Security.