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bethgranter

Top Three Trends in Loyalty Marketing - 0 views

www.ifeelgoods.com/...ee-trends-in-loyalty-marketing

trends loyalty multi-channel social trendsbriefing business strategy

shared by bethgranter on 28 Nov 12 - No Cached
  • Multi-channel marketing has been the talk for quite some time, but it seems many loyalty marketing professionals still struggle with creating a consistently seamless experience for multi-channel loyalty. Your customers can now shop online or in-store, may contribute to your social media spaces via mobile, and engage with your brand on Facebook. Does your loyalty marketing program track and reward all the different types of engagement and brand love that your fans are displaying? Or are you stuck in a one-track mode, dishing out rewards for only one, narrowly defined type of action? Look ahead and keep watch as the technology avail
  • able shifts to accommodate rewarding ALL the little ways your customers demonstrate their loyalty -- and get on board!
bethgranter

The 10 Top Trends in Loyalty Today | Badgeville Blog: On Gamification, Analytics and Lo... - 0 views

blog.badgeville.com/...10-top-trends-in-loyalty-today

trends loyalty gamification trendsbriefing retail business

shared by bethgranter on 28 Nov 12 - No Cached
  • Game Mechanics Fuel Today’s Loyalty Programs. Gamification is today’s rocket-fuel of the modern loyalty program. It’s the new juice or icing on the cake that generates the engagement you need. You want more LTV and revs? You can’t ignore the power of game mechanics. Social is yesterday’s story and it’s now an assumed ingredient of your loyalty programs. Gamification is the next required ingredient for today’s loyalty marketer. (Example: Badgeville.com’s client implementations for Universal Music, Samsung Nation and sneakpeeq)
Jason Ryan

http://www.maritzmotivation.com/~/media/Files/MaritzMotivationSolutions/White-Papers/Co... - 0 views

www.maritzmotivation.com/...yalty-and-Employee-Loyalty.pdf

strategy HR loyalty customer employee TUI business

shared by Jason Ryan on 15 Aug 13 - No Cached
  • Jason Ryan on 15 Aug 13
     
    Good article mapping employee loyalty to the CDJ
Antony Mayfield

Nike's new marketing mojo - Fortune Management - 0 views

management.fortune.cnn.com/...nike-digital-marketing

nike case_study marketing digital social_media

shared by Antony Mayfield on 14 Jun 12 - No Cached
  • Once upon a time, the hush-hush plans and special-access security clearance would have been about some cutting-edge sneaker technology: the discovery of a new kind of foam-blown polyurethane, say, or some other breakthrough in cushioning science. But the employees in this lab aren't making shoes or clothes. They're quietly engineering a revolution in marketing.
  • Nike Digital Sport, a new division the company launched in 2010.
  • On one level, it aims to develop devices and technologies that allow users to track their personal statistics in any sport in which they participate. Its best-known product is the Nike+ running sensor, the blockbuster performance-tracking tool developed with Apple (AAPL). Some 5 million runners now log on to Nike (NKE) to check their performance. Last month Digital Sport released its first major follow-up product, a wristband that tracks energy output called the FuelBand.
  • ...9 more annotations...
  • But Digital Sport is not just about creating must-have sports gadgets. Getting so close to its consumers' data holds exceptional promise for one of the world's greatest marketers: It means it can follow them, build an online community for them, and forge a tighter relationship with them than ever before.
  • Nike's spending on TV and print advertising in the U.S. has dropped by 40% in just three years, even as its total marketing budget has steadily climbed upward to hit a record $2.4 billion last year. "There's barely any media advertising these days for Nike," says Brian Collins, a brand consultant and longtime Madison Avenue creative executive.
  • n 2000, Wieden handled all of Nike's estimated $350 million in U.S. billings. Now those campaigns are increasingly split between Wieden and a host of other agencies that specialize in social media and new technologies.
  • Gone is the reliance on top-down campaigns celebrating a single hit -- whether a star like Tiger Woods, a signature shoe like the Air Force 1, or send-ups like Bo Jackson's 'Bo Knows' commercials from the late '80s that sold the entire brand in one fell Swoosh. In their place is a whole new repertoire of interactive elements that let Nike communicate directly with its consumers, whether it's a performance-tracking wristband, a 30-story billboard in Johannesburg that posts fan headlines from Twitter, or a major commercial shot by an Oscar-nominated director that makes its debut not on primetime television but on Facebook.
  • It spent nearly $800 million on 'nontraditional' advertising in 2010, according to Advertising Age estimates, a greater percentage of its U.S. advertising budget than any other top 100 U.S. advertiser. (And Nike's latest filings indicate that that figure will grow in 2011.)
  • Two years ago a group including Stefan Olander, 44, a longtime marketing executive (and Matthew McConaughey look-alike) formally pitched Parker on the idea for Digital Sport, a cross-category division that would take the Nike+ idea -- chip-enabled customer loyalty -- into other sports. Up and running a month later, the Digital Sport division now works across all of Nike's major sports.
  • The reason for the shift is simple: Nike is going where its customer is.
  • But as the marketing mix becomes less about hero worship and more about consumer-driven conversation, they say, Nike is insulating itself from an era of athlete endorsements gone wrong. "Everybody's realized there's not the same one-to-one relationship as in the past: When Jordan's hot, his shoes are hot," says a former Nike executive. "I don't know if hero worship is the same as it used to be."
  • That's not to say everything has been a slam dunk. Nike shut down its Joga network after the last World Cup game in 2006, confusing the million-plus members who'd signed up for it. Its Ballers Network, meanwhile -- launched in 2008 as an app that let basketball players organize street games -- recently had less than 300 users in the U.S.; a recent wall post was a teenager complaining he couldn't get it to work. And critics say products like the FuelBand and Nike+, while dazzling, are more about keeping Nike's retail prices high than innovating.
  • Antony Mayfield on 14 Jun 12
     
    Comprehensive study of Nike's digital and social media marketing revolution.
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