Wolff Olins - 0 views
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Launch? Here’s an age-old concept that is being re-shaped in the era of the proto-brand. As social media and technology open up development, co-creation will become the normative process for many brands.
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As the speed and quantity of new offers being thrown at us increases, our attention spans become shorter and we’re more easily distracted. In this 21st century business environment, brands cannot rely on the one-liner.
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In the world of open, brand is more valuable than ever. More than what you can offer is the outcome of the way you act: trust, equity, and loyalty. Open up to people, and you gain empathy, support, and forgiveness. Close the door to them, tell the same jokes over and over, and soon you’ll be looking at a theater of empty seats.