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According to the Insurance Information Institute, 40% of businesses affected by a natural or human-caused disaster never reopen. When disaster strikes, consumers can only wait so long before moving on to another supplier or service provider if you are not able to get operational in time. Insurance might help to recover some of your loses, but it will do little to replace your customers. More importantly, the safety and well-being of your employees as they cope with disaster is a hefty task in itself to take on. In light of recent events, many organizations are left wondering, are they ready and prepared when disaster strikes? So just what does it mean to be ready? Investing in a preparedness program can make all the difference in the world when disaster strikes and promote an internal belief that your company is ready for disaster when it strikes. This policy should reflect the mission and values of your organization that can be implemented seamlessly throughout the company. Focal points of your preparedness program should detail specific goals including: The overall safety and protection of your employees, visitors, and any other persons that may be at your facility when a disaster occurs. Don't forget to account for persons with disabilities and special needs. Keeping customer service operations functional Protection of assets, both in the physical and electronic form Environmental protection and contamination prevention Companies image and reputation Having a team to help continue the improvement and implementation of your program is vital to its success when needed. Your team should meet regularly to continue the development and focus of the program. Each individual will have their own role and responsibilities when disaster strikes, a proper preparedness program will identify these, insuring an accountable team to help in the recovery process. How do you know what to plan for? It's impossible to predict what the next disaster will be, but accounting f

Every time you step onto a construction site, there are countless hazards that you can come across in just a matter of seconds. That is why construction safety is not something that should be taken without serious diligence and precaution. Whether you are working on a commercial or residential site, or if you are working on a road, demolition, excavation or any other type of construction workplace, taking safety into consideration must be your first priority. Here is a comprehensive look into construction safety and why it can mean the difference between life and death if not given proper attention. Causes of Injury In 2012, 4,383 people were killed on construction sites. The math on that shows that nearly 12 deaths occur every single day around the nation. That number is incredibly high, especially when you consider the prevention that you can take to avoid death or serious injury. Of that number of people who were fatally injured in 2012, their deaths most commonly fell into one of four categories. This includes falls, being struck by an object, electrocutions, or being caught in between two objects. Falls made up for nearly 36% of all deaths, which is the most of the four categories. Second was being struck by an object, 10%, followed by electrocution and caught in between objects, 9% and 2% respectively. You will notice that that doesn't add up to quite 100%, but keep in mind that the remaining injuries that result in death are caused by other factors. But nearly 56% of all total injuries come from one of these four construction incidents. It is estimated that by being more prepared and cautious in the workplace, over 400 construction workers could prevent injury on an annual basis. While some workplace issues are still likely to occur, there is no denying that the potential of these four categories should be the first thing considered on a construction site. Importance Of Prevention The reasons that construction sites should be concerned with their safety

Lean Management - A Guide To Starting Out Right Much like anything over-used and spread before those singing praises have done a lot of research, Lean is a concept that sometimes, despite the best of intentions, misses its mark. Lean principles aren't particularly tricky, but with many offshoots and brands of the ideology, it can be easy for new Lean managers To get caught up in misinformation. At its core, lean is about eliminating all kinds of waste from your business. It sounds simple enough, but one of the biggest problems for many newbies is changing your concept of just what "waste" is. Once you've got a grasp on that, you need To move onTo individual strategies that can help you eliminate that waste. In this article, we're going To go over how To accomplish both of these tasks as a manager who may be new To Lean by exploring unique facets of this management type and how they interact with elements of your business. One of the largest differences between Lean management and traditional styles of management is that in a traditional methodology your primary (and nearly sole) concern is the end of the line result. While Lean is of course concerned with achieving superior end results, its focus is on the processes that get you there. In this sense, what you learn and practice as a Lean manager is more about making individual pieces work Together efficiently than having a tunnel-vision focus on numbers and figures at the end of the cycle. The Relationship Between Lean management, Waste Elimination, and Continual Improvement "If someone tells you that "lean management is this" and not something else, if someone puts it in a box and ties a bow around it and presents it in a neat package with four walls around it, then that someone knows not of what they speak. Why? Because it is in motion and not a framed picture hanging on the wall. It is a melody, a rhythm, and not a single note." - Lawrence M. Miller, Management Meditations While perhap

Safety Myths We Could All Live Without Safety MythsI'm going to level with you today: There's a lot, and a mean a metric ton, of misinformation when it comes to safety in the workplace. The more experience you have, the more and more you discover which of the things you've been told actually seem to hold up to the action of a real workplace, and which advice becomes clearly idealistic and less useable. That said, why can't we just skip past the clutter? Why do myths about the nature of safety and accident prevention continue to circulate when experienced practitioners know them to be complete bologna? to be honest, I can't answer that, but hopefully what I can do is more useful; in this article, we're going to go over some common workplace safety myths and dissect them so that, with a whole lot of luck, they won't leave anyone's lips ever again. Accidents Happen Safety Myths AccidentsFirst of all, yes, accidents do happen… but the statement itself is dismissive, and suggests that some things are just out of our control. The problem with this sentiment is twofold. First of all, it's a slippery slope: If you decide one thing is out of your control, it's easier to accept that another thing might be as well. Before you know it, you're leaving too much up to chance and not enough up to your problem solving skills. The second problem is that the idea that accidents just "happen" of their own accord is silly and untrue. There is always something you can do, and you should always be actively improving your safety by finding these things as they come along. One counter example to this that people sometimes come up with is a case in which an employee does something really boneheaded and gets themselves into a dangerous situation. "Isn't that kind of out of my control?" one might ask. Actually, there are two possible situations here: 1. The worker deliberately put themselves in harm's way for some unknown reason. In this case, a resu

Introduction It's the end of the day. You get home from work, sit down on your couch, and begin to relax. In this process, you may turn to music as a way to help you relax and forget the stresses of daily life. The best kind of music for this? Classical instrumental music, of course! But there's one small problem: how do you find classical music? After all, classical music isn't as popular as pop, hip hop, and rock, making it semi-difficult to find classical music, especially if your taste involves more obscure pieces. The journey to find such pieces can be difficult, which is why I want to help you by telling you the best sites and streaming services to find-and listen to-classical music. So, without further ado, let's jump right into it! The 5 Best Sites for Classical Music YouTube What kind of list would this be if I neglected to mention one of, if not the most popular website in the world, YouTube. Ever since it's inception in 2005, the site's displayed steady growth, allowing billions of people to find enjoyment and joy on the Internet. And with YouTube being one of the biggest sites in the world, it only makes sense to have a section of the website dedicated to music. This section, aptly named YouTube Music, contains any kind of music for any kind of listener. This includes classic instrumental music. Trust me when I say, there is plenty of classical music for you to listen to, from the most popular composers to the more obscure composers. Spotify Next up, we have Spotify, a titan of the streaming industry. While Spotify doesn't allow the streaming of videos, no service besides Apple Music can compete with its catalog of music, including classical instrumental music. Spotify is especially great for people who like all kinds of genres, and its cheap subscription price gives little reason to not at least consider using the service. As a matter of fact, I think there's a free monthly trial. Wouldn't hurt to give it a spin! Only thing that may give you trou

Much has and needs to be said about an enterprise's AI strategy. Artificial Intelligence or AI is considered a fundamentally disruptive technology similar to the steam engine, electricity etc, a technology that will be pervasive and absolute in its impact on the world and its inhabitants. The ability to find hidden patterns to predict the future or detect a behavior has massive implications across the world, in every industry, sector, and domain. When faced with this realization, enterprise's can find themselves stuck, paralyzed and unsure about how to proceed. The field of AI is decades old already and the early success stories have been practicing AI for multiple years already with the tech industry leading the way. How can an enterprise that has no experience and competency in this area let alone lead the technology or even leverage it appropriately to drive business value? When developing the AI strategy, two ideas are paramount. First, this a fundamentally disruptive technology and the enterprise will need to establish it as a core competency for the foreseeable future. Not doing so will not be an option. Second, a long-term plan to success is superseded by the need to drive quick wins and small successes not only to build confidence but use real-world experience to develop and hone that skill. The Short-Term AI Strategy The short-term AI strategy should focus on driving immediate business value through enhanced customer experiences that leverage any field of AI be it machine learning, deep learning, natural language processing etc. Driving the usage and deployment of AI in front of an end user making them smarter, productive and better informed can pay rich dividends by not only helping the enterprise can real-world experience, but it can also give a perception boost to the company as being innovative and cutting edge. However, most importantly, this can highlight and promote the success and potential of AI in the enterprise and encourage a snowball eff

Blockchain are certain to disrupt almost all industries fundamentally. Though there are technical issues, the idea of utilizing a blockchain to prove ownership, to prevent double spending and to establish trust and transactions in an otherwise trust-deficient world, is gaining excitement and acceptance. More and more enterprises are getting curious about the blockchain and are willing to start investing in learning, prototyping, and building on top of the blockchain technology. Starting out with the blockchain requires investment in a building the domain expertise, establishing the identity, establishing the infrastructure and deciding the blockchain that the enterprise wants to work with. Among these decisions is the question: Should the enterprise choose a public blockchain or a private blockchain. Both have advantages and disadvantages and the question can often come down to what are the short term goals and potential applications that the enterprise wants to build on the blockchain. Public BlockChains The default option when considering blockchains is the public blockchain. This is the blockchain that is truly decentralized, leverageable for any type of transaction and in the case of the Ethereum blockchain, offers SmartContract authoring capability that makes the blockchain very attractive for building contracts that reflect the needs of the real world. However, for an enterprise deciding between public or private contracts, there are some considerations that require attention. Speed and Scalability Public blockchains tend to be slower as they are limited by the number of transactions that can be verified every second and confirmed every 10 minutes. There are several efforts underway to make blockchains faster and more scalable however those will take time to get implemented. Speed and scalability will continue to be an issue and contracts and applications that require instant or near real time execution will suffer from this lack of speed and scale. Se

The GHS and You - 5 Big Changes April 10, 2014 by Tony Ferraro If your workplace handles chemicals, particularly as the initial producer or as a distribuTor To clients, it's time To familiarize yourself with the global harmonization system (GHS) of classification and labeling chemicals, or the GHS, for short. What is the GHS? The GHS, first proposed To the United Nations in 1992, is an attempt at bringing some uniformity To the chemical labeling procedures of the developed world. Member nations, based upon their own time-frames, signed on To promise To convert To the GHS method of labeling chemical substances by a certain date. The idea was and still remains To make international business and production easier by having chemical labeling procedures that wouldn't slow down import and export, and would be easy for everyone involved To understand. This also greatly reduces transport costs as materials aren't having To be re-labeled or re-inspected as they cross borders. Last, but certainly not least, the GHS protects workers by ensuring the risks of handling any given material are clearly stated in an easy To understand manner from the beginning. According the UN's publishing of a GHS guide, the following are succinct statements of the GHS' most important goals: Defining health, physical and environmental hazards of chemicals: Creating classification processes that use available data on chemicals for comparison with the defined hazard criteria; and Communicating hazard information, as well as protective measures, on labels and Safety Data Sheets (SDS). OSHA.gov - GHS What does this mean for me? In the United States, the time-frame for adoption is staggered over several stages. On March 2012, the final rule for how workplaces should adopt their policies was published, and employees were required To be trained on these new procedures by December 1, 2013. Interestingly enough, the adoption of the standard by product manufacturers is not required until Ju

One of the top reasons for digital innovation and transformation failures can be summarized as the enterprise trying to reinvent the wheel. This is the tendency of the enterprise to attempt to create technology, platforms, and applications that have already been implemented, scaled, optimized and almost perfected. This tendency almost always ends up a failed one as it does not create any net new value for the enterprise but comes with a massive opportunity cost as the enterprise spends crucial resources on reinventing the wheel than innovating for the customer. How The Wheel Is Reinvented Nontechnology enterprises can get trapped in a reinvent state where they conclude that homegrown technology is the only path towards customer and business value. This in itself is not entirely false however the type of enterprise and their decision-making process along with the capabilities they have in house have a very large impact on the success of the strategy.eRaaadada Reinventing the wheel happens when a non-tech enterprise discovers a technology trend towards much later in the hype cycle almost towards the end when the technology is hitting the mass market and decides to recreate or reinvent its own version of the technology. This is often done with the assumption that with some investment, the enterprise can have a home grown version of technology or platform that is designed specifically for its needs and is thus a better fit. However, enterprises assume that the state of the technology will remain constant and while they are attempting to home grow a version that can match the current state of the art. In reality, the state of the art shifts and the enterprise is not able to bridge the gap. Who Reinvents The Wheel Typically, technology teams often decide to go down the path of reinvention when they are allowed to make technology upgrade or technology creation decisions without business KPIs and cost constraints i.e. clear success criteria with fixed cost and clear ti

The quality or the lack thereof can be a huge contributing factor to a fractured and sluggish digital journey where ROI is hard to achieve and results come in short supply. The quality of data has a direct impact on the ability of the enterprise to be aware of relevant events, its reaction time, the decision time and its action time. A clear and concerted effort is required to measure and improve the data quality to drive better decisions and actions. Common Quality Issues The following are the most common quality issues Comprehensiveness Comprehensiveness quality issues refer to key attributes or data points missing from the data collected by the enterprise. This can occur when the data producing systems or the data delivery networks have glitches or malfunction or are incorrectly configured to miss entire rows of data or attributes of the data. Integrity Integrity quality issues refer to the corruption of the values of key attributes to contain unidentifiable or unreadable data. When key attributes are empty or null when they are by design, not allowed to be empty/null or when an attribute contains a value that does not meet the specifications of the type of the attribute for example, a string column contains an integer or a timestamp column contains a string not parse-able into a timestamp. Integrity of data is important before data can be included in the data set to drive analysis, decisions and actions. Sampling Sampling quality issues refer to the inclusion or exclusion of a certain percentage of the records in a data set with the assumption that the remainder records are good, representative sample of the original data set. Bad or inaccurate sampling can lead to a distorted view of reality and that can lead to bad decisions. In addition, sampling itself can make the data set inappropriate for certain types of analysis that require the entire dat set to be utilized for training. Filtering An upstream filtering scheme can end up removing too many or

One of the most common injuries plaguing nearly any industrial business is the eye injury. The human eye is susceptible to damage from a variety of different sources, however, most eye injuries stem from exposure to chemicals, paints, solvents, allergens, sawdust, laboratory materials, etc. However, it is important to remember that nearly ninety percent of all eye injuries are preventable when proper procedures are followed and adequate eye protection is used. The right type of goggles, depending upon the job, can protect the eyes from coming into contact with nearly any eye irritating contaminant. Nonetheless, eye injuries still seem to occur and businesses need to be ready and prepared just in case an eye injury does happen. One of the best ways to provide immediate support to an injured eye is to utilize the help of an eyewash station. Guidelines for Eyewash Stations When it comes to the safety standards related to primary eyewash stations, OSHA sets the overall requirements. However, it is ANSI (American National Standards Institute) that is the entity who provides the necessary guidelines that employers must follow regarding the design, type, performance, location, and details specific to any eyewash station. Even though the ANSI z358.1-2009 covers the guidelines for all types of eyewash equipment such as emergency showers, eyewash stations, face washes, and combination units, we are going to focus on guidelines related to eyewash stations. Tips for Compliance with ANSI's Eyewash Standard Every Second Counts! - When an eye injury occurs every second really does count. An eye injury can go from bad to catastrophic in mere seconds if the eye is not properly flushed. ANSI mandates that all eyewash be located just a short 10 second walk from any eye hazard. The path to the eyewash station must well lit and remain clear and free of debris. The eyewash station must also be properly identified with an eyewash station sign. Yes, the Water Does Matter - there

How to Create Bumper Stickers for Your Sticker campaigns For everything from political campaigns to social causes and beyond, cars adorned with bumper stickers are a regular sight across the country. Regular stickers, even more common, are a staple of our world from a young age, and an easily recognizable object for even children. Have you ever wondered how they're made? Sure, there are many companies that print stickers and the like in bulk for a third party, but there are also countless custom sticker campaigns floating about with highly customized messaging, some of which sprang up nearly instantaneously from their creative parties. These aren't cheap, flimsy creations either, some of them are the backbones of grass roots organizations that have changed the way we think and live our lives. Whatever your idea or needs, you're reading this because you want to create your own stickers, labels, or some other similar creative piece with professionalism and reliability. Let's take a look at exactly how you might get that done. Step One - Get Your Printer Especially if you're going to be producing large quantities of whatever you're making, it will be important that you have a reliable printer that isn't going to break down on you. For this reason, I'd suggest a thermal printer. Thermal printers have relatively few moving parts compared to traditional printers. Thermal Printers 101: The primary way in which thermal printers differ from traditional inkjet type models is that they use heat to transfer or even produce text and images. There are two subtypes: thermal transfer and direct thermal. Thermal transfer printers heat an inked ribbon which is then rolled over a paper or high-graded vinyl, transferring an image. Direct thermal printers work with thermal-chromatic paper, but do not require any ink. A heating element is pressed against the paper in the pattern of the text or imagery desired, and the paper responds by changing color in those places.

Many businesses need and even require the use of safety signs to warn employees and customers of potentially hazardous areas. However, the task of finding the right signs to portray the right message, along with finding a reputable company to provide the signs may be more difficult than originally intended. We are here to ease some of that burden with 10 helpful tips for finding the right safety signs to satisfy your business needs. 1. Identify Areas that May Need Safety Signs Before even beginning a search for a safety sign supplier, the first step in the process should be to accurately identify any areas within your facility that may be in need of safety signage. Think of all areas used by employees and/or customers such as aisles, walkways, fork lift zones, hazardous waste areas, potential slippery surface areas, etc. The key here is to identify all the locations that could pose hazardous conditions so proper signage can be created. 2. Pinpoint Potential Safety Hazards. Once certain areas have been designated as potentially hazardous, the next step would be to determine the actual safety hazards in the area that pose risks. An example of this could include an area where liquids are routinely transported. In this case, a spill may be likely which could endanger employees or customers due to the enhanced risk of a slip or fall. 3. Determine the Message to be Conveyed by the Signage Signs are posted everywhere, from "Watch Your Step" signs to "Employees Only" signs. However, for a sign to be truly effective it must convey a clean and clear message that can be understood easily by nearly anyone. For instance, in a work environment that includes welding, safety signs warning of potential arc flashes may be needed. In this case, a sign should be posted instructing anyone who enters to wear proper protective gear, this sign could read "Warning: Arc Flash Zone Proper Protection Required." 4. Consider the Conditions where the Signs will be Located Now

Enterprises across the board have a lot of untapped potential in their data. The data is not only relevant and useful within the enterprise but can be a valuable source of insights for the enterprise partners and customers. In some cases, the value of this data can be high that partners and customers are willing to pay extra to get access to this information at a certain fidelity, freshness or scope. Enterprises that do not have a clear and coherent monetization strategy are leaving money on the table. In addition, they stand to lose customers to competitors who gain the first movers advantage by addressing this market need. The Value of Data The first step in determining a monetization strategy is an audit of the enterprise data assets and a determination of the customers who are interesting and willing to pay a premium for access to this data. The Value of Data is proportional to the following: Freshness The more "fresh" a dataset is higher its value typically. This is because there is an advantage in the early visibility provided by first access to new information. 'Freshness' is defined the latency between the creation of data and the delivery of the data to the consumer. Consumers of data will pay a premium for fresh data if it fits into their decision and action strategy. Fidelity Higher the "fidelity" of data i.e. how much detail a particular data point carries also increases the value of the data in the eyes of the data consumer. Higher fidelity data offers more information and detail enabling the consumer to design highly valuable analysis that leverages the additional details offering a deeper insight into the situation at the present or historically. Raw The more "raw" a data set, higher its value as it can support a much larger set of analysis scenarios that a processed data set could support. Data sets that are aggregated, sampled, filtered or transformed can have a lower value as they can severely limit the type of analysis. Raw

Does your facility have pipes? If so, those pipes need labels. While pipe labeling may seem like a confusing process with many requirements, it doesn't have to be difficult. Starting with a plan will make your pipe-labeling project easier and more organized. Then once your facility's pipes are labeled, you'll see communication about pipes improve. Using visuals like labels makes communication direct and simple, and it reduces the need for asking questions about pipe contents. Before you begin marking pipes, you should understand the basics of pipe marking. Take a look at these seven things you should know before you begin the pipe-marking process. 1. Workers Need to See Pipe Labels, and So Do Emergency Personnel Labeling pipes will primarily help your workers and any maintenance personnel who may need to service pipes. Therefore, you'll want to keep this main audience in mind when you establish your pipe labeling system. It's possible you'll have additional people who enter your facility and need to know what's in your pipes, though. In an emergency situation like a fire, emergency responders may need to know which pipes contain fire-quenching liquids. If an accident involving a pipe containing chemicals occurs, an emergency response team would quickly need to know what chemicals it's dealing with. Because these additional members of the community may be reading your pipe labels, it's important to follow industry standards for pipe labeling instead of having an internal system that only your workers understand. 2. Colors Should Be Standardized Pipe Marking, Pipe Labels to make it easy for workers, emergency responders and other pertinent personnel to read and understand pipe labels, the labels should be color-coded according to the ANSI/AMSE 13.1 standard. The standard assigns six main colors for pipe contents: Yellow Background with Black Text - Flammable Fluids & Gasses Red Background with White Text - Fire-Quenching Fluids Orange

Tips & Tricks for Efficiently Tracking Lean Projects Recently, we wrote about a couple of problems facing many Lean practitioners. These were problems that hindered their learning process and often caused overconfidence. Amongst the advice to help combat these problems arose the need for detailed tracking and note taking with regards to practice and progress. Being able to accurately track not only the effects but also the process of a Lean project is critical to ongoing success, and is a key to stimulating growth amongst not only the receiving end of your project objectives, but also amongst the employees and Lean practitioners themselves. to start off, let's take a look at the current state of Lean project tracking for many Lean practitioners. A recent LinkedIn discussion posed the very question of project tracking, and sought to understand a few different distinct metrics. In addition to measuring the effectiveness of any program when it comes to completion, tracking can also be about measuring the scope of your projects, so that you can accurately project what the effects will be before you actually reach the stage at which you expect them. Part of this "scope" involves tracking exactly who is involved with your project, who is affected, and how they are progressing in their respective tasks. Where we are now First of all, it's important to evaluate the current methods that are prevalent in Lean record keeping. The LinkedIn discussion starter, self-identified as Ian R., mentions in his opening post that, when he last posed the question about a year ago, the consensus was that most practitioners were simply using excel spreadsheets for their tracking needs. While there's nothing wrong with relying on Excel for the basics, other users were quick to offer up some slicker alternatives, signaling a sharp (and welcomed, in our book) departure from some of the more basic methods. Unsurprisingly, there exist several specialist software applications whose n

The first step to mastering a no-makeup look is to change your inner perception of yourself, to accept the way you look, and to show yourself love and appreciation. If you think you are beautiful just the way you are, and accept yourself unconditionally, everyone else will see you and feel the same way about you as you do. And that is when these tricks come in handy, to help you achieve that makeup-free, gorgeous look. Take care of your body to take care of your skin. Eat healthy for glowing skin First things first, you should alter your eating habits and stick to a nutritious diet to achieve healthy skin. Add more fruits and veggies to your meals and include foods rich in Omega-3 fatty acids (such as flax seeds, walnuts, fish, sweet potatoes, etc.) and high in protein (eggs, lentils, chickpeas, beans, chicken, etc.) Drink more water Hydration is very important for the look of your skin and your health in general. If you drink a minimum of 8 glasses of water a day, it will help you flush out toxin from your body, and as a result, you will have blooming skin, plus you will feel better. Try to carry a bottle of water with you all the time to remind yourself to drink more water throughout the day. Also, a good way to stay hydrated and flush out the toxins is to add cucumbers, lemons, zucchini, mint leaves, etc. and make detox water. Be more active Taking up a sport is essential for your physical and mental health. Exercising benefits your skin because it helps your body get rid of toxins through sweat; it improves your blood circulation, increases the amount of oxygen, and provides a boost of endorphins that all affect your skin. Exfoliate, exfoliate, exfoliate Exfoliation is the key to radiant skin, and it should be a vital part of your skincare routine. Give your skin a helping hand to get rid of the dead cells and renew itself with regular exfoliation (twice a week is perfect) because the excess of dead cells can lead to clogged pores, acne, and pimples. Aft

One of the key milestones on the Digital Journey starting with a Digital Strategy, Digital Transformation and then sustaining on Digital Innovation is the point where the enterprise reaches a point of data maturity powered by a single, organization wide, consistent version of the truth including the state of the customers and the state of the business and the state of the employees. This point is critical as it becomes the launchpad for several, forward looking initiatives including Artificial Intelligence, ChatBots, Blockchain etc. "Complete" A Complete version of the truth ensures that the following criteria is met: Entity Pivot The key entities that need to be tracked to generate a complete, comprehensive version of the truth are the following Employee Employees, regardless of customer facing or not, need to be understood including where they excel vs. struggle and where their struggle impact the customer experience. Key information about employees that should be tracked is what the employees are working on, how productive they are and how often they introduce delay and errors in business processes. Business Business visibility requires that the enterprise be able to track key metrics such as customer lifetime value, customer attribution, customer acquisition cost and customer satisfaction. In addition, the stage of the customer ranging from prospect to commit to paying customer to abandoned needs to be tracked. In addition, the customer's quality of service and experience needs to be tracked and understood. Customer The most critical of the three is the understanding of the customer. Customer KPIs have a direct impact on and are completely impacted by the Business and Employee KPIs. It is extremely important to understand how customers are searching for, discovering, learning, understanding, using and continuing to use the product and services delivered by the enterprise. In addition, it is important to understand what capabilities drive what kin

When it comes to safety, we all want to do our best and keep our workers out of harm's way. However, wanting and doing are two different things, and governing safety bodies like OSHA are there to make sure that the "doing" part gets done. In fact, OSHA can come inspect a factory or workfloor without notice. While they aren't trying to trick you, they do want to make sure that people who aren't following the rules are caught a bit off guard so that anything that needs fixed can get done before someone gets hurt. In general, if you're doing what you're supposed to and following the rules (and keeping on top of recent updates) you've got nothing to worry about. However, here are a few things you can do to make sure that your visit goes over smoothly and that you get a stellar review from the organization. Do Your Own Inspections One of the easiest ways to prepare is to do your own inspection or have someone come in and do one for you. The point is that it can be easier to catch things and have a unique perspective when actually walking through and putting yourself in the mindset of someone outside of the company, whose sole concern is safety. This kind of thoroughness will trump looking through a safety checklist and thinking "yep, did that one" every time. The other great thing about a mock inspection is that it will condition/get your workers used to having a third party evaluate them and watch them at work, which brings us to… Prepare Your Employees One problem that can come up throughout the course of an OSHA evaluation is employee behavior. Sometimes, being watched can be nervewracking, and for others it can be insulting to have someone glancing in their direction and scribbling something down on a clipboard. In your mock inspections, you can let people know that it's nothing to worry about and that in the event someone does come in to observe, they can just continue working as normal because they're doing everything right already. Ev

How to increase strength and mobility safely If you've ever suffered a painful injury at work, you're not alone. Injuries occurring at the workplace are more common than you might think, and are not restricted to stuntmen and other daredevils. According to data compiled by Safe Work Australia in 2010, 40% of situations where compensation is paid out to employees involve joint pain or strains of joints. Think safety in the workplace top ten violationsExperiencing a workplace injury can be extremely frustrating, especially when your recovery period seems interminable. Many times, you might feel like you're ready to function as you did before only to come to the painful realization that you haven't quite recovered fully. Allowing sufficient time for rest and recovery is absolutely essential. Other than getting regular exercise involving lots of strengthening and stretching that can toughen the injured area without straining it, there are several rules you should observe when trying to heal. Manage your movement plan During your recovery, it is important that you not do anything that can aggravate the injury or strain the injured area. Have a doctor issue a Certificate of Capacity clearly and comprehensively detailing all tasks and movements you should be exempted from doing or that should be restricted upon your return to work. Take things slowly It can be immeasurably frustrating to not be able to do things that you were able to do with ease pre-injury. Instead of harping on what you cannot do, focus on what you can do. Remain positive and perform the tasks you can do as best you can. Seek the support of your co-workers for tasks that your injury makes difficult for you to undertake. Don't push through the pain Other than medication that has been prescribed by the doctor responsible for treating your injuries, avoid any other medication including painkillers or multi-medication. Such medication may have strong side effects, particularly in your vulnerab