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Most writings on voice of customer define it as something like this: An application or procedure that focuses on questions about customers by gathering and reporting results and feedback from them. Furthermore, these are sometimes then compared with other competitors. The problem with most companies' VOC system is that the definition stops there. In reality, there's another whole step that is being cut out. That step revolves around actually taking that research, the observations, and converting them into tangible action. Being able to use your results and make predictive models about the future is the first part of this step, and then taking action to change anything you don't like about what those predictive models tell you is the next part. Finally, you need to monitor how well any implemented changes achieve your goals and actively revise them as necessary. Let's look at these ideas a little more in depth.

Sixty-four (64) Channel Hardware Echo Cancellation Module for use on TE235/236 cards. The Digium VPM064 echo cancellation module is compatible with A8-series analog cards and the TE235 T1 card. This card solves the voice echo problem commonly associated with connecting a PCI card to a PSTN. While software-based solutions are available, the Digium VPM064 is a more reliable hardware-based module. Attach this module to the PCI or PCI Express card to dramatically improve voice and audio quality. Note: compatible with 8-port A8A and A8B cards, and the 2-port TE235 card.

Are you AI-First? By editor Posted October 13, 2018 In Artificial Intelligence, Digital Strategy, Technology & Design 0 An AI-First company is an enterprise that has transformed to believe and understand the incredible and disruptive potential of Artificial Intelligence. Such an enterprise not only sees the value but can see the destructive impact of being left behind. An AI-First Company understands that it might not know all the answers but realizes that it needs to seek out a path forward with AI or risk being marginalized. Key Characteristics of an AI-First Company A-First companies might not be any different from their previous form but think and act differently. Here are some key characteristics of such companies. Approach to Problems and Planning An AI-First company evolves its approach to problems. AI-First companies realize that determining the existence of a problem and selecting the most consequential problems is a function of data and analytics. An AI-First company invests in building predictive mechanisms that can signal current or upcoming problems including the severity and priority of these problems. Building these predictive mechanisms becomes the first step in determining how and when to prepare for problems or upcoming issues. In addition, these companies leverage news and information that is generated inside and outside the enterprise as it is generated and ensure that their employees and customers have access to the insights embedded in the news and information. Approach to Products and Product Development An AI-First company understands how a prediction or classification could help them deliver a better solution to a problem faced by their customers and how their existing products can be adapted or new products created that change behavior based on the predictions and classifications. Enterprises that understand the power of AI ensure that data scientists come part of the core product ideation and development team with a heavy infl

Workplaces today are extremely safe compared to what people had to endure generations ago. This is in large part because of the increased focus employers have put on workplace safety. Employers made this effort for a variety of reasons including regulatory pressure, the best interests of their employees, and of course, the fact that a safe workplace is a more profitable workplace. Despite all the great strides that have been made, many workplaces are still quite hazardous. The following 10 workplace safety mistakes illustrate just how far many industries still have to go. They can also help spur ideas for where improvements can be made in your facility. 1. Using Ladders Improperly One of the most common and most dangerous workplace safety mistakes is failing to use a ladder properly. People make many ladder-related mistakes in the workplace, all of which can be devastating. The following are just a few of the more common examples: Unsteady Ladders - If you don't take the time to properly steady the ladder when setting it up, it could easily slide out while you're on it, causing serious injuries. Leaning from Ladders - When working on a ladder, you should never reach off to the left or right as that can throw the center of balance off, which could cause the ladder to fall. Using Objects as a Ladder - Using scaffolding, chairs, stools, or other objects to reach high areas can be dangerous. These things aren't meant for climbing the same way a ladder is. Climbing too High on Ladders - One should never step onto the upper rungs of a ladder. Depending on how the ladder is placed, even several rungs down can be unstable. 2. Lack of Visual Communication The noise in many workplaces can be quite deafening at times, which can make it difficult to communicate. When it comes to safety, communication is essential. This is why it is so important to have visual communication options in any loud workplace. Visual communication can come in many forms including

The Occupational Safety and Health Administration, or OSHA, is a government body tasked with regulating safety for workers, primarily in physical labor occupations, across the United States. They set the rules for transporting materials and chemicals, operating machinery, and other such guidelines to keep workers safe and to give them a voice when conditions might not otherwise be up to par. OSHA is your friend as a business owner, but there are certain situations in which interaction with OSHA can be a bit nerve-wracking for a company's management. OSHA Investigations OSHA investigations usually stem from serious injuries, fatalities, and large-scale catastrophes that occur in the workplace. Especially in the case of fatalities, OSHA is there for both the worker and for the company. For the employee and their family, and by extension the safety of other employees, OSHA will look into the circumstances surrounding the death or injury and determine if the company or its policies were fully or partially to blame for the incident. On the other hand, as long as you have adhered to OSHA guidelines, the investigation can help protect you from legal action if it is concluded that your company was not at fault. Re-opening OSHA Safety Sign Guide A Guide to OSHA Safety Signs This Guide to OSHA Safety Signs walks you through the recent updates to OSHA and ANSI sign requirements. You'll learn the required components of OSHA safety signs, including tips for formatting and posting your signs. Get Free OSHA Safety Sign Guide However, OSHA does have the right to re-open an investigation, even if it had previously reached a conclusion and closed it. This can be a bit worrying for management who have already been told that they were in the clear. However, the re-opened investigation must be concluded within six months of the original incident, so there is a fairly small statute of limitations on this re-opening period. For example, in June of 2013, a veteran mechanic worki

In the video below, we take a GoPro camera ride along with a tower climber as he scales to the top of a 1768 foot tall antenna. The worker slowly climbs on increasingly smaller and precarious looking ladder rungs, all while toting a 30 pound tool bag behind him, occasionally assisted by his climbing partner. The video, aptly titled "The most dangerous job in the world," is stirring up a lot of controversy, especially because it has simply shed light on a profession most people didn't even know existed. Tower climbers are often hired by cell phone companies to adjust antennas and mechanisms located at the top of their cell towers; they are often required to climb thousands of feet into the air. However, the even scarier part is that in many cases, they do not even use any sort of safety cable. In the video, a voice over remarks that OSHA regulations allow for this type of "free climbing" method. As it turns out, most experts are confused as to where the video makers got that idea, as there's nothing to be found in the OSHA guidelines that condones such procedure. In fact, to the contrary, OSHA has published findings highlighting the lethality of this particular profession and method, noting that AT&T alone has had 15 cell tower workers die from falls since data started being collected in 2003. What's even worse is that sanctions against cell companies have been nearly non-existent, and not once has OSHA gone after the larger providers, despite their high mortality rates. Part of this may be due to a loophole (indeed perhaps the very same one that the video cites as "allowing" for such a dangerous climb) that won't hold companies liable for the unsafe behavior of independent contractors if they don't have knowledge of it. In short, a contractor, knowing full well their workers will be free climbing, can simply not communicate to a cell company as such which in turn gives them plausible deniability. Why Should You Care As A Business Owner? ​No

There's no doubt about it, we're surrounded by technology and submit to an awful lot of data collection in return for the convenience factor. Even those of us who consider ourselves tech-savvy and try to keep track of our digital privacy can slip up from time to time. Here are five privacy risks you may not know about and five solutions. Incognito mode is not secure, or private A common assumption is that using a browser's incognito mode means any activity is untracked and hidden. That's not the case, incognito mode merely means your search history is not kept with your standard search history. Solution: VPN encryption Use a VPN to secure connections and effectively hide your internet activity, including your IP address. Google is tracking your purchases It may produce the world's most powerful browser, but Google has a lot to answer for when it comes to online privacy. The tech giant's email client even retains your purchase history. Solution: Stop using Chrome and Gmail The only real way to avoid Google's long and all-pervasive reach is to avoid all of their products. Ditch Chrome, Gmail, Docs, Sheets, and everything Google produced. If that's a step too far for you, try and delete your purchase history (https://myaccount.google.com/purchases) although, that's easier said than done. Free VPNs sell your data Users may think they're being clever and retaining their privacy by using a VPN at all times. However, if you're using a free VPN you're risking your data being used as a commodity. Many free VPNs collect then sell your information. Solution: Switch to a secure paid service Using a paid and trustworthy VPN can guarantee the security of your information. Risk: Google "skim-reads" your emails This well-documented practice has been happening for some time. Google's algorithms skim email messages for information about purchases, trips, flights, and more. Solution: Switch email clients The only real solution here is to avoid Google acro

Sheena switched on the lights, dropped her tote bag on the ground, danced out of her shoes and flung herself on the bed. It was a long day at work, like all days. It was also a tiring day, like all days again. But like all days, why was she not exhausted? It was indeed.....

Sheena switched on the lights, dropped her tote bag on the ground, danced out of her shoes and flung herself on the bed. It was a long day at work, like all days. It was also a tiring day, like all days again. But like all days, why was she not exhausted? It was indeed.....

Social media managers are in charge of representing a company across social channels as the sole voice of the brand. They respond to comments, compile campaigns and create content. These experts provide organizations with the guidance needed to enhance their online presence.