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Introduction to Operational Excellence For most of us, Lean is a common concept by now. By extension, we're also familiar with the idea of continuous improvement; the way we run our business should ultimately be reflective of a chain of efforts to change for the better and reach more perfect efficiency. That's all well and good, but we've seen more and more businesses shying away from simply relying on "continuous improvement" in recent years and instead throwing around the term "operational excellence." While the two terms do ultimately work in tandem, and even though there's some overlap, it's important to understand where the two differ. A good way to think about operational excellence is as the answer or endgame to your continuous improvement actions, it's a state you want to attain through your workplace improvement endeavors. Unlike continuous improvement, however, where you're simply trying to 'always get better', operational excellence has a more clearly defined point where it can be said you've reached your goals. One of the biggest criteria for operational excellence is a horizontal and vertical (so throughout all levels and teams of a company) understanding of how workflow should look and how to correct problems when something isn't flowing correctly. This creates operational excellence because employees are now able to solve their own problems without relying on specialists or management, drastically decreasing downtime and putting them into a preventative rather than a reactive mode when solving problems. Furthermore, operational excellence then frees up your management and executives to focus on advertising and brand/market expansion planning and projects. In short, operational excellence allows a company to achieve continual improvement while still having the resources to put an emphasis on bottom line and market share growth. Operational Excellence Question Posed Sounds pretty awesome, right?! We think so, but you

Sheena switched on the lights, dropped her tote bag on the ground, danced out of her shoes and flung herself on the bed. It was a long day at work, like all days. It was also a tiring day, like all days again. But like all days, why was she not exhausted? It was indeed.....

Sheena switched on the lights, dropped her tote bag on the ground, danced out of her shoes and flung herself on the bed. It was a long day at work, like all days. It was also a tiring day, like all days again. But like all days, why was she not exhausted? It was indeed.....