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Believe it or not customer satisfaction is somewhat of a new focus within the business industry. For many years the main focus of business was based upon staying in the black, increasing sales, growing business visibility and making a product or supplying a service that is needed or valued. However, with the changing times of our variable economy, there has been a major shift in the business mindset. Instead of focusing inward on the business and its growth and financial aspects, many companies have chosen to move their focus outward towards the satisfaction of the customer. With this innovative mindset, companies are really trying to put customer satisfaction above all else. It is actually much easier to keep customers when they are satisfied with the product or service provided than it is to go out and attain new customers. In fact, new figures estimate that it will cost a company 5 to 8 times more money to reach out and attain a new customer than to just keep a current customer satisfied. Furthermore, if a customer is satisfied with a product they will often recommend or talk highly of the product to others within the industry as well. Word of mouth is a very powerful tool during this age of online communication. With the click of a button, a person can "like" or "recommend" a product to many other people on his or her communication database.

The control of important documents in today's workplace continues to be a struggle despite the incorporation of the ISO 9001:2000 requirements. To clarify document control, it can be described as ensuring that current documents are first approved by qualified personnel and then distributed to the areas or places where they are actually used and that old or redundant information is then removed. What does the ISO 9001:2000 have to say about document control? Well, the very first sentence of the section labeled 4.2.3 states that "All documents required by the quality management system shall be controlled." If this is clearly laid out by the ISO standards why does it continue to be a struggle for some businesses? Many business professionals find themselves asking "Does this document need to be controlled?" And the answer is yes if it meets the specific criteria of involving product requirements, controlling processes, provide verification or the testing of products, collect data for decision-making, or relate to any requirement of the ISO 9001:2000.

The process of pipe labeling is essential to minimize hazards within an industrial work environment. Pipes may contain a variety of different substances such flammable liquids, pressurized liquids, acids, wastes, water, etc. Pipes can extend for miles within industrial work settings and even though some pipes may not contain hazardous substances, it is still imperative to identify the contents within the pipes as well as the directional flow and pressure within the pipes. What is ANSI Color Coding? ANSI or American National Standards Institute is a privately owned, non-profit organization that is involved with creating consensus standards regarding workplace safety. In order to help ensure safety and the proper labeling of pipes, ANSI along with ASME (American Society of Testing and Materials) have developed a color coding system so the contents of pipes can be quickly and easily identified. The newest version of the ANSI Color Coding guide from 2007 features the use of six colors, versus the old version which focused primarily upon the use of four colors. The related hazards and colors are as follows: Hazard Colors Fire Quenching Fluids Red Background with White Lettering Corrosive & Toxic Fluids Orange Background with Black Lettering Flammable Liquids Yellow Background with Black Lettering Combustible Liquids Brown Background with White Lettering Potable, Cooling, Boiler, Water Green Background with White Lettering Compressed Air Blue Background with White Lettering In addition to the above six color codes, ANSI has also identified four other colors that may be utilized at the discretion of the user for other fluids that do not meet the specifications of the above content colors. The other colors are as follows: User Discretion Purple Background with White Lettering User Discretion White Background with Black Lettering User Discretion Gray Background with White Lettering User Discretion Black Background with White Lettering Pipe Label Placement In addition

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A pitfall in the path to innovation and disruption is the lop sided focus on "creation" and not enough focus on "consumption". Creation is the process of creating platforms, products, and solutions where as consumption focusses on ensuring that the created artifacts deliver the intended value. Too often enterprises get caught up in "creation" or enabling "creation" and lose sight of the fact that without consumption, anything they create is bound to be a failure. Creation & Consumption can not be Sequenced A misconception that often exists is that "if we build it, they will come" i.e creating the product and solution is enough and its existence will automatically lead to consumption and value generation for the customer. However, creation and consumption cannot be sequenced i.e. made a focus sequentially. Creation and consumption only succeed when they go hand in hand where tight, iterative loops ensure that the creation is informed by consumption trends and feedback and that consumption is also leveraging the latest creations. What Does A Lop-Sided Focus Look Like The top 3 signs of this lop-sided focus are as follows Focus on Building Platforms When the focus of the enterprise is building platforms and when customer value is only created when a developer leverages the platform to build a customer facing application, it often means that the effort invested in the platform has no ROI. When the focus is on platforms, application investment suffers and the platform builders get sidetracked with platform KPIs as opposed to business value KPIs. The platform builders might only focus on "Developer" satisfaction when ultimately, customer satisfaction matters for the business. Focus on Tools, Not on Solutions Another sign of lop-sided investment is a focus on tooling at the expense of solutions. Enterprise teams can often go overboard with building large libraries of tools and using the adoption of the tool as a metric of success. However, simil

Talking about best blog fonts, it is always necessary to choose a significant blog font that will impact your website look. It is not only about the website look that we need to focus on while choosing fonts it is also crucial that the font will make your reader stay long on your website. Some fonts, even though looking amazing, they may be very vigorous which divert the attention of the audience. Such fonts should not be used if your blog targets on content. We know about Google Fonts. But there are plenty of free Font providers.

Our customers have had great luck printing from SKM and we recommend SKM to anyone looking for arc flash software. SKM has a great support staff and they offer lots of training seminars to help their clients in using their software. After working with thousands of clients on arc flash, we have seen SKM grow to be a large company that have always put its customers first, if you have any questions please call 866-777-1360 or click on the links below. A Brief History of SKM Software: SKM Systems Analysis, Inc. is a California-based corporation founded in 1972. They originally developed the DAPPER power system analysis software on a mainframe at the UCLA Computer Center. By 1978, DAPPER was running in time-share mode on the Control Data Corporation mainframe, and being used by engineers both in the United States and internationally. The first PC version of DAPPER was released in 1981, followed in 1983 by the CAPTOR software. A_FAULT was developed in 1988 and IEC_FAULT in 1991, to provide ANSI and IEC-909 fault calculations. SKM released Power Tools in 1995, completely rebuilding it from ground up using the latest Arc Flash development tools. The new Windows PTW line of software offers the same powerful studies that have been available in DOS, but adds greater flexibility. No other software can match SKM's Power Tools for project analysis flexibility, speed, or database integration. With over 35,000 users worldwide, no other software package has the breadth of support from the professionals in the engineering community of SKM Power Tools for Windows. From industry leaders like Cutler-Hammer, GE, Square-D and Siemens Westinghouse, to independent contractors and leaders in every industry, Power Tools is the application of choice when it comes to electrical engineering software.

Improving and Implementing Safety Lean Manufacturing Safety Lean ManufacturingWhen people look at facility improvement opportunities they often look at process improvement methodologies, such as Lean Manufacturing. Another thing that is commonly reviewed is facility safety improvements. In many cases, however, they don't see that using lean manufacturing techniques can often also provide safety improvements. Thinking about safety lean manufacturing will allow you to make improvements throughout your facility in a way that will not only reduce waste and increase profitability, but also help improve safety at the same time. The following are five examples of how lean can directly improve safety within your facility. According to DesignSafe's document on, Integrating Safety and Lean Manufacturing Safety must not be viewed as a separate activity that is a non value-added effort with objectives contrary to lean concepts. Elimination of waste can also be interpreted as the elimination or minimization of risk that adversely affects wasted human resources and lost time from injuries. Lean imperatives of faster, better, and cheaper must encompass the issue of running safer as well. Safety Lean Manufacturing - Top 5 ways to Combine Them 1. Eliminate Overproduction to Reduce Unnecessary Interaction with Machines Safety Lean Manufacturing OverproductionOne important focus for lean manufacturing is the elimination of over production. While this is mainly done to help eliminate waste, it will also make for a safer facility because people won't be working on the machines as much. Any interaction with the machine is an opportunity for an accident, so this is a good move for safety too. Look also at the fact that when people are spending more hours working at a machine, they are likely to be more fatigued, which increases the risk for accidents and injuries. 2. Listening to Employees Improvement Ideas One of the trademarks of a good lean manufacturing program is t

The pertinent use of safety stickers and labels is a must within any industrial work environment. Safety stickers and labels serve many functions, first and foremost, they help to warn or inform employees and visitors of any specific safety concerns. Additionally, they also serve as handy informational reminders from identifying the contents within certain pipes, to showing where recycling may be located, all the way to highlighting the location of a safety eye wash station. Since the need for safety stickers is so important, yet so diverse depending upon the type of business, it may be difficult to locate all the specific stickers and labels needed. One way to easily combat the rising costs of utilizing outside retailers for safety stickers is to simply make your own. Believe it or not, printing your own safety stickers is generally faster, easier, and more cost efficient. Printing Safety Stickers If you've never considered the option of printing your own safety stickers, right now is the time to start. With advances in technology, some label printers are able to efficiently print bright and colorful, commercial grade stickers and labels. One label printing product currently on the market that rivals most others in price, quality, and ease of use is the LabelTac 4 PRO. This printer has proven time and time again to produce high-quality, dependable, colorfast labels that outperform most other safety stickers available on the market, and the best part is they can be printed in-house right from your own office. The LabelTac 4 PRO is capable of creating indoor and outdoor labels that are both weather and fade resistant. Furthermore, the ease of use with the LabelTac 4 PRO is simply impressive to say the least. It is compatible with nearly any Windows-based programs including well-known products such as Microsoft Office, OpenOffice, and Excel. However, even if you don't utilize Windows-based software the LabelTac 4 PRO comes equipped with its own easy-to-use Barte

About this time two years ago, the world was watching and praying for a relatively large group of unfortunate miners (nicknamed "los 33") who were involved in a cave-in deep in a mine in Chile and stuck there for what ended up being 69 long days. Due to mine safety and health violations throughout the mine's history, the men were left with no way out, barely any food or water but for some meager emergency rations, and no way to communicate with the surface. After 17 days, after drilling six different exploratory bore holes, rescuers reached the trapped men, and there began the race to provide them with provisions and eventual extraction from the mine. Takes A Lickin' Everyone was surprised that the men were all alive after that relatively long amount of time in the depths of the mine, but they had had the forethought to have emergency food and water stored in a shelter that became their refuge. In a sense, they were very lucky, in that none of them were seriously hurt, their group was very organized and disciplined to deal with the hardship, and that the rescuers had access to some relatively accurate mine maps. What Did We Learn From The Past? In order to prevent this kind of accident in the United States, and to stay in compliance with the MSHA (Mining Safety and Health Administration, part of the U.S. Dept. of Labor), it is a good idea to make sure workers and contractors in mines are properly prepared to deal with potentially hazardous situations within your company's mining sites.

Large scale industrial units are devilishly hard to manage. There are hundreds of employees working under an establishment and the number of equipment, tools and machine components used are countless. If the tools and equipment are not categorized and stored systematically, then a lot of time is wasted in finding the appropriate tool or machine component before starting any job. To minimize this waste of time, the tools, equipment and different machine components are kept on different racks, which are categorized by rack labels. The labels distinguish the racks from each other and tell the employees what is stored in which rack. This article is going to discuss the need of getting the racks labeled, and the different types of rack labels available in the market. There are different types of rack labels available in the market such as the polyester warehouse label, multi level rack warehouse signs, magnetic warehouse labels, cold storage labels, cold storage rack placards, cover-up labels. These different varieties of labels are used for different types of storage units. Let us discuss in depth the different types of rack labels. The polyester warehouse labels are the toughest labels in terms of the physical abuse, shocks and harsh industrial conditions, they are withstood. These levels are better than the paper labels because they are tear resistant. There is a polyester film over the labels which protect the text from chemicals and abrasion. The adhesive used on the polyester labels help in creating strong bonds over any kind of surface. The labels are available in all kinds of custom sizes and shapes. The multi level rack warehouse signs are designed to get rid of the requirement to have long range scanners as they help in identifying multiple rack labels with one single label, which contains information about all the racks. The magnetic warehouse labels come handy when the labels are needed to be relocated over and over again. The labels are provided with mag

Even though pipe marking is an essential practice when it comes to safety in any facility with exposed pipes, this practice is often undervalued and sometimes even overlooked by employers. Why? Well, it could be due to a lack of time to pipe mark or it may even be that they don't have the correct supplies to engage in pipe marking, however in many cases, it is often both of those reasons combined with a lack of knowledge concerning appropriate pipe marking. Why is Pipe Marking so Important? ANSI Makes it Easy! Instead of having each and every industrial work environment utilize different methods and rules for pipe marking, ANSI has made it quite simple by providing a set of pipe marking standards which should be in place within every facility which features exposed piping. Let's break down these standards into some smaller, bite size pieces. Color Coding: The color coding of pipes just makes visual acuity of pipes and their contents a little less complicated. According to ANSI the following colors should be used to indicate the contents. Workplace Organization Guide

Safety managers know that everyone seems to have their own thoughts about workplace safety. In most cases, everyone seems to think that their opinion on the subject is a fact that everyone should follow. Whether it is the executive that thinks that workplace safety is largely a waste of money, or the front line employee who thinks that their experience means they don't need to wear the proper safety gear, it can be difficult to overcome people's ideas. David Castella, a marketing associate at ProcessMAP Corporation looks at all these myths in the industry in a blog post. In it, he asks for input about which ones but safety professionals the most, and which ones make their jobs most difficult. Common Workplace Safety Myths In the blog post, Mr. Castella touches on a number of myths that can lead to a loss of safety in the workplace. Some of the key myths he covered include: Workplace Safety Isn't Worth the Time - Many people in both management positions and front line employees think that safety is a waste of time. Helping to show them why this is a myth is one of the most difficult parts of a workplace safety manager's job. Slip & Falls Can't be Stopped - People often think of slip and fall accidents as events that can be reduced in frequency, but not eliminated. While it is certainly a hard task to eliminate them, that should always be the goal in every workplace. There is no such thing as a Perfectly Safe Workplace - This one is similar to the previous myth. When people state that it is impossible to have a perfectly safe workplace, it is essentially giving up. When you have a goal of perfection, you'll always be striving to make improvements. It is well worth your time to read through the blog post as he brings up a number of important points, and provides evidence to debunk these and other myths. When Mr. Castella posted this post to the Safety, Health, Environmental, Risk and Community Management group on LinkedIn, it generated some very in

Workplace practices for keeping employees safe and improving the safety of their environments has improved vastly over the past century. While part of this improvement comes, without a doubt, from the vast leaps in technology. An equally important piece of the puzzle comes from what we've learned from experience. For the most part, processes that don't work get phased out while those that do get brought conveniently to the forefront of publications and articles to help industries constantly re-invent and improve their "best practices" for safety. One system we're glad to see making its exit in recent years, is the "simple" safety system, in which safety statistics and decisions are based almost exclusively on the opinions of management and the actual reported accidents and injuries that occur on the job. While the latter part of that system can provide useful data, it is reactionary rather than preventative, and requires someone to get injured or property to get damaged before corrective measures are taken.

With good results and strategic lead management, you can focus on your customers. This includes being better acquainted with these prospects, providing them with high-quality content and paying attention to the right timing, taking legal compliance into account. Find out how to generate more leads for sales in the future and how to automate B2B Lead Generation Strategies in 2019

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Pandemic & Natural Flu Prevention with Simple Daily Habits The current Coronavirus Pandemic sweeping the world is causing all of us to look at our daily habits. Most of the focus has been on hand sanitation, covering your mouth if you cough or sneeze, and keeping your distance from people who may be at risk of spreading the virus. However, a more prudent action to take would be to look at the daily habits you have in place which could protect you long term from being in the high risk group of most likely to suffer severe consequences from contracting a virus such as COVID-19. Rather than resort to waiting for an immunization to emerge, you could start now to adopt daily habits that support natural pandemic and flu prevention. This high risk group comprises people over the age of 60 who are immune compromised and/or have an underlying health condition that makes them more susceptible to disease and death from that disease. Unfortunately, the health of our population as a whole has been declining for many years now. Have a look at some of the statistics: From 1990 to 2013 there was a 141% increase in deaths from Heart Disease. From 1996 to 2009 there was a 145% increase n people suffering from Asthma From 1999 to 2015 there was a 150% increase in Inflammatory Bowel Disease From 1990 to 2015 there was a 250% increase in Epilepsy From 1999 to 2010 there was a 300% increase in Diabetes From 1996 to 2018 300% more births required fertility treatments. From 1991 to 2015 there were 783% more deaths from Alzheimer's Disease From 1990 to 2018 there was a 4,200% increase in Autism Common diseases are now increasing at epidemic rates, but none of this is hitting the headlines of our mainstream media! What could be causing this massive decline in our population's health, and therefore making us more vulnerable to pandemics like COVID-19 and seasonal flu viruses? Nutrient Deficiency Diseasesmineral-defiency-deseases-and nutrient deficiencyDr Wallach has been saying for man

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