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nstitutions and researchers have worked together for years on streamlining and improving campus processes to sustain institutional research at all levels. The challenges have been and are many. The new EDUCAUSE ACTI Data Management Working Group (ACTI-DM) white paper, Developing an Institutional Research Data Management Plan Service, provides guidance on developing research data management planning services at higher education institutions, based on a broad sampling of trends in these services at institutions across the U.S. and internationally.This white paper includes three key sections: What Should be Included in the Data Management Plan (DMP) Developing a DMP Service at Your Institution Skill Sets Required for a DMP Consulting Service

Service design can enable institutions to respond to these changes and enhance the experience of students and faculty by embedding services within learning spaces – services that promote interaction, provide access to experts, and respond directly to user needs.

learning space service design as the process of holistically designing the service interactions among people, information, technology, and space so that services are usable, useful, desirable, and effective