Ardath: In your opinion, what is the biggest reason that B2B websites fail to generate demand?Craig: There are two reasons.The first is the propensity for creating brochureware. Many websites are still boring, corporate, sterile, etc. In today’s world, content needs to be arresting and provide buyers with something they actually want to read. As well, design and usability is very important to the user experience.The second is conversion, plain and simple. You have to decide what you want your website visitors to do on a particular page, etc. If it is to register for something, then optimize the experience for the registration. Most websites are not the great at that.