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Pedro Gonçalves

Smartphone user study shows mobile movement under way - Google Mobile Ads Blog - 0 views

  • 71% of smartphone users search because of an ad they’ve seen either online or offline; 82% of smartphone users notice mobile ads, 74% of smartphone shoppers make a purchase as a result of using their smartphones to help with shopping, and 88% of those who look for local information on their smartphones take action within a day.
  • These are some of the key findings from “The Mobile Movement: Understanding Smartphone Users,” a study from Google and conducted by Ipsos OTX, an independent market research firm, among 5,013 US adult smartphone Internet users at the end of 2010.
  • General Smartphone Usage: Smartphones have become an integral part of users’ daily lives. Consumers use smartphones as an extension of their desktop computers and use it as they multi-task and consume other media.81% browse the Internet, 77% search, 68% use an app, and 48% watch videos on their smartphone 72% use their smartphones while consuming other media, with a third while watching TV 93% of smartphone owners use their smartphones while at home 
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  • Nine out of ten smartphone searches results in an action (purchasing, visiting a business, etc.) 24% recommended a brand or product to others as a result of a smartphone search
  • Local Information Seekers: Looking for local information is done by virtually all smartphone users and consumers are ready to act on the information they find. 95% of smartphone users have looked for local information 88% of these users take action within a day, indicating these are immediate information needs 77% have contacted a business, with 61% calling and 59% visiting the local business
  • Purchase-driven Shoppers: Smartphones have become an indispensable shopping tool and are used across channels and throughout the research and decision-making process. 79% of smartphone consumers use their phones to help with shopping, from comparing prices, finding more product info to locating a retailer 74% of smartphone shoppers make a purchase, whether online, in-store, or on their phones 70% use their smartphones while in the store, reflecting varied purchase paths that often begin online or on their phones and brings consumers to the store
  • Reaching Mobile Consumers: Cross-media exposure influences smartphone user behavior and a majority notice mobile ads which leads to taking action on it.71% search on their phones because of an ad exposure, whether from traditional media (68%) to online ads (18%) to mobile ads (27%) 82% notice mobile ads, especially mobile display ads and a third notice mobile search ads Half of those who see a mobile ad take action, with 35% visiting a website and 49% making a purchase
  • Make sure you can be found via mobile search as consumers regularly use their phones to find and act on information. Incorporate location based products and services and make it easy for mobile customers to reach you because local information seeking is common among smartphone users.  Develop a comprehensive cross-channel strategy as mobile shoppers use their phones in-store, online and via mobile website and apps to research and make purchase decisions.  Last, implement an integrated marketing strategy with mobile advertising that takes advantage of the knowledge that people are using their smartphones while consuming other media and are influenced by it.
Pedro Gonçalves

A List Apart: Articles: A Modest Proposal - 0 views

  • a prudent client—the kind you really want—will choose a web partner on the strength of the entire package. Doing otherwise, selecting on a matrix of numbers, dates, and line items, is an exercise in foolishness, akin to buying a car without knowing the make and model. Relationships, even in business, are founded on and strengthened by mutual compatibility. Proposing to work together on a project is remarkably similar to proposing marriage (despite the obvious and important differences): it ought to be a decision based on both emotion and reason, supported by a high degree of trust. In writing a proposal, you are making the case for the appropriateness of your new life together. These early, hesitant steps toward knowing one another better are crucial.
  • At some point later in the document, include the contact information for a few of your best clients. References reassure the reader that you are who you claim to be. You might also wish to provide a brief overview of some previous projects similar to the project on which you are bidding. Business is as much (if not more) about people as it is about dollars and cents, deliverables and timelines. If your company is difficult to relate to because your proposal is generic, it shouldn’t surprise you when you are inevitably forgotten.
  • Meticulously evaluate every client before issuing a proposal. Once you do, don’t panic if they walk because you stuck to your philosophical guns. You just saved yourself bucket-loads of stress and misery.
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  • Under-promise. Don’t commit to anything you can’t deliver. It’s better to lose a project by leaving yourself room to over-deliver than to boast of your prowess only to find yourself in the weeds later. Managing expectations is critical to having happy clients.
  • Have a template, but don’t be a slave to it. Reuse language about your company, but focus on making the parts unique to this project shine. Proposals ought to be preceded by a period of getting to know the client. Use that knowledge to shape the language, tone, approach, and content. This proposal may be shown to people you haven’t met personally, so make sure it conveys who you are without your presence.
  • Shorter is better. Superfluous examples, references, and blathering on about “capabilities” are easily identified as boilerplate and possibly even a bit desperate. Make the client feel special.
  • Why should you be selected for this project? Because you’re the cheapest? The quickest? Because you promise to do more than the other guys? Maybe. Sometimes those are the reasons, but they’re also the levers you least want to rely on pulling. Website design and development are services and not, on the professional level, commodities. Providing a commodity is an exhausting, unsatisfying, deadening experience.
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