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Pedro Gonçalves

REPORT: Teens Still Use Facebook (And Can Master Privacy Settings) - AllFacebook - 0 views

  • median teen Facebook user has 300 friends. Girls and older teenagers tend have substantially larger friend networks than boys and younger teens.
  • while 70 percent of teens surveyed are Facebook friends with their parents, focus groups conducted by Pew show that this kind of interaction is the main problem for the age group. Teens felt like with mom and dad electronically close by, they couldn’t truly express themselves, opting for sites such as Twitter and Instagram: In focus groups, many teens expressed waning enthusiasm for Facebook. They dislike the increasing number of adults on the site, get annoyed when their Facebook friends share inane details, and are drained by the “drama” that they described as happening frequently on the site. The stress of needing to manage their reputation on Facebook also contributes to the lack of enthusiasm. Nevertheless, the site is still where a large amount of socializing takes place, and teens feel they need to stay on Facebook in order to not miss out.
  • Unlike many of their adult counterparts, teens feel they’re pretty good at managing their Facebook privacy settings. 60 percent of teens aged 12 through 17 in the study say they have their Facebook profile private, so only their friends can see it.
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  • Girls (70 percent) are more likely than boys (50 percent) to have private profiles.
Pedro Gonçalves

Why Facebook Pages Are Seeing Lower Organic Reach, And What They Can Do About It - AllF... - 0 views

  • Facebook’s algorithm uses a number of factors to establish which posts should be shown to users. Previously called EdgeRank, the algorithm now has more than 1,000 contributing factors, but it still focuses on three main influences: affinity, weight, and Time.
  • Affinity is defined by a user’s relationship with the person or page that created the specific Facebook object — essentially how much the user interacts with that person or page.
  • Time, the last major factor, takes into account how recent the action occurred, which, in Facebook vernacular, is called time decay.
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  • Weight is determined by the object type — for instance whether it is a photo, video, or link.
  • There are a multitude of other factors that Facebook uses, such as how many of the user’s friends have interacted with the post or object, how popular the post is overall on Facebook, etc.
  • Despite the drop in organic reach, Sandmann stressed that the news is not all bad for page admins, as the users who do see their posts are the ones who are most likely to engage with them:
  • Despite the drop in organic reach many pages are seeing an increase in engagement on their pages and page posts. How can that be? Facebook’s algorithm is getting smarter. The small percentage of fans who do see a page’s posts are the fans who are most likely to engage with the post.
  • The update is essentially a double-edged sword: Although pages are reaching a smaller audience, they are reaching a more engaged audience and building a core group of engaged users.
  • First, create amazing content. Think about your audience and what they will find value in. Create content that entertains, informs, or otherwise engages your audience. This is a critical piece in boosting engagement and visibility on Facebook. Second, advertising on Facebook will be necessary to boost visibility on posts, attract more fans, and increase engagement. Clearly, Facebook is using these updates to also push page admins into buying Facebook advertising to increase page visibility. This will be a pain point for many marketers, but we can no longer think of Facebook as a free advertising platform.
  • Third, focus on building a core group of supporters. You shouldn’t focus on building up your page fans to have a high number of fans; be strategic in building a fan base. Fans who are not engaging with your page do not benefit your marketing goals or your page’s performance, and they may hurt page visibility.
  • Stay away from running like contests or giveaways that are not directly related to your business. You may gain a lot of fans, but they are there for the wrong reasons. Think of your page as a community, and target users who will find value in what your page has to offer and contribute to the community. The more engaged your audience is, the more visibility you will gain.
Pedro Gonçalves

The Dilemma of Social Media Reach « Radian6 - Social media monitoring tools, ... - 0 views

  • Altimeter Group recently studied the internal goals in corporate social strategy. The top priority stated by 48% of companies was “Creating ROI Measurements”. Hypatia Research showed management’s expectations of the return on social communities are rather low. Research by Chief Marketer shows that the number of likes, friends & followers are the most used metrics by 60% of U.S. B2C and B2B marketers.
  • There exists great controversy about the use of ‘reach’ metrics.
  • I noticed strong correlations between all of the metrics. This means that reach, amplification, conversations and sentiment appear to measure the same kind of digital influence.
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  • Many consider these to be vanity metrics: measures which are easy to understand but on their own explain little about the actionable effect.  They are easily manipulated, and do not necessarily correlate to the numbers that really matter. More actionable metrics are argued to be active users, engagement, the cost of getting new customers, and ultimately revenues and profits
  • Talking about Twitter specifically, Adi Avnit de-emphasizes the importance of followers due to the fact some users follow back others simply because of etiquette. His ‘million follower fallacy’ entails that this etiquette is leveraged by some users to elevate their follower count. The theory is not without evidence. Cha et al. (2010) measured user influence in Twitter and found that retweets and mentions showed great overlap, while followers gained… not so much. However, Kwak et al. (2010) in contrast found followers and page rank to be similar, while ranking by retweets differed.
  • investigated to what extent consumers engaged on brand tweets based on 4 dimensions:  amplification (retweets), reach (followers), conversations (mentions) and attitude (sentiment).
  • Popular measures are the 3F’s (friends, fans & followers).
  • following a great amount of people primarily affects a brand’s follower count. It doesn’t correlate with the other, more actionable, metrics. In fact, those brands perform worse on the other measures. Ergo, brands that over-focus on increasing their follower count, perform worse based on the other metrics
  • All interactions, whether it be likes, shares or wallposts, increase the EdgeRank which in turn exposes more fans to your content.
  • As the number of fans grew, so did the number of engaged fans (the interactions per mille stayed about the same). These two elements act as a positive spiral constantly growing the other.
  • I pose that the amount of fans, followers or friends is a relevant metric, considering it as the potential interaction userbase. Taking in consideration that your goal is to increase the number of engaged users.
  • Reach, amplification, conversations and sentiment appear to measure the same kind of digital influence. Brands that over-focus on increasing their follower count, perform worse based on the other metrics. Increase your user base – as your fans grow, so will the number of engaged fans
Pedro Gonçalves

Use Big Data to Predict Your Customers' Behaviors - Jeffrey F. Rayport - Harvard Busine... - 0 views

  • The beauty of such Big Data applications is that they can process Web-based text, digital images, and online video. They can also glean intelligence from the exploding social media sphere, whether it consists of blogs, chat forums, Twitter trends, or Facebook commentary. Traditional market research generally involves unnatural acts, such as surveys, mall-intercept interviews, and focus groups. Big Data examines what people say about what they have done or will do. That's in addition to tracking what people are actually doing about everything from crime to weather to shopping to brands. It is only Big Data's capacity for dealing with vast quantities of real-time unstructured data that makes this possible.
  • the number of Google queries about housing and real estate from one quarter to the next turns out to predict more accurately what's going to happen in the housing market than any team of expert real estate forecasters. Similarly, Google search queries on flu symptoms and treatments reveal weeks in advance what flu-related volumes hospital emergency departments can expect.
  • Much of the data organizations are crunching is human-generated. But machine sensors — what GE people like CMO Beth Comstock called "machine whispering" when I talked with her this past summer — are creating a second tsunami of data. Digital sensors on industrial hardware like aircraft engines, electric turbines, automobiles, consumer packaged goods, and shipping crates can communicate "location, movement, vibration, temperature, humidity, and even chemical changes in the air."
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  • Knowing the right time to deliver the right message (or action) in the right place before the time has come will bestow extraordinary power to those who wield such intelligence with intelligence
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