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Pedro Gonçalves

Digital Intelligence: The Backbone of Customer Experience Management - 0 views

  • Forrester Research defines digital intelligence this way: The capture, management and analysis of data to provide a holistic view of the digital customer experience that drives the measurement, optimization and execution of marketing tactics and business strategies."
Pedro Gonçalves

Use Big Data to Predict Your Customers' Behaviors - Jeffrey F. Rayport - Harvard Busine... - 0 views

  • The beauty of such Big Data applications is that they can process Web-based text, digital images, and online video. They can also glean intelligence from the exploding social media sphere, whether it consists of blogs, chat forums, Twitter trends, or Facebook commentary. Traditional market research generally involves unnatural acts, such as surveys, mall-intercept interviews, and focus groups. Big Data examines what people say about what they have done or will do. That's in addition to tracking what people are actually doing about everything from crime to weather to shopping to brands. It is only Big Data's capacity for dealing with vast quantities of real-time unstructured data that makes this possible.
  • Much of the data organizations are crunching is human-generated. But machine sensors — what GE people like CMO Beth Comstock called "machine whispering" when I talked with her this past summer — are creating a second tsunami of data. Digital sensors on industrial hardware like aircraft engines, electric turbines, automobiles, consumer packaged goods, and shipping crates can communicate "location, movement, vibration, temperature, humidity, and even chemical changes in the air."
  • the number of Google queries about housing and real estate from one quarter to the next turns out to predict more accurately what's going to happen in the housing market than any team of expert real estate forecasters. Similarly, Google search queries on flu symptoms and treatments reveal weeks in advance what flu-related volumes hospital emergency departments can expect.
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  • Knowing the right time to deliver the right message (or action) in the right place before the time has come will bestow extraordinary power to those who wield such intelligence with intelligence
Pedro Gonçalves

How Marketing Will Change In 2014: The Creative Forecast | Co.Create | creativity + cul... - 0 views

  • According to the many advertising leaders we surveyed, connected devices and wearable technology--or, more broadly, the Internet of things--are top of mind for 2014. But where the last decade of digital experimentation has generally made technology front and center of an experience, the feeling is that the general relationship with technology has now matured to a point where it doesn’t need to be the star of the show. Instead, people are predicting a more seamless integration of technology into brand’s efforts. Or, as Scott Prindle, partner/chief digital officer, Made Movement puts it: “I think we'll see interesting opportunities to use technology to save us from technology.”
  • We'll see a trend towards ambient intelligence where our devices learn about our individual habits and interests, anticipate the kinds of information we're looking for, and surface it at the right time and in the right place. Our technology will be doing more work for us in the background, helping to free up the time that we're currently spending staring at screens.
  • It's better to try to invent the future rather than predict it.
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  • Our social feeds will continue to be under siege by the world of inane crap. Truly great content and masterful storytelling will be the only thing that breaks through the morass. The best brands and agencies will focus on this.
  • Share-worthy content will become the Holy Grail.
  • There are no experts in this business, and we find that everyone can use a digital brush-up, including clients. If you want to sell innovation, everyone needs to know how to evaluate and measure it. Creating the right conditions for innovation is essential. And you don't just do it once. It has to be done regularly.
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