Connect Agile’s Benefits to your Company’s Priorities

aying that Agile is “better, faster, cheaper” may not be enough to cause a company to be willing to go through the often-painful process of cultural and process change.  You could implement Agile, but you could also try Six Sigma or Lean.  Saying that Agile is a general get-better remedy puts it in line with many other get-better methods.

f they don’t see a meaningful update from us, at least once a quarter, we’re going to get kicked out of the game.  We’ve all acknowledged that as we’ve gotten bigger, our processes have become more cumbersome and now is the time to do something about it.  Agile will give us the ability to regain that rapid pace of delivering innovations to market that we were know for in our early days.”

In a famous Leadership IQ study, we surveyed 48,012 CEOs, Managers & Employees about their performance appraisals. Here's the shocking results: Only 13% of Managers & Employees thought their performance appraisals were effective. And only 6% of CEOs thought their appraisals were effective. We also discovered that only 14% of employees say their performance appraisal conversation offered meaningful and relevant feedback.

Shocking Survey Results about Performance Appraisal

A problem with the basic index-card task board is that there is nothing to prevent you from accumulating a big pile of work in process. Time-boxing, by its nature, sets a bound on how much WIP that can be, but it can still allow much more than would be desirable.

then you need another mechanism to regulate the “money supply.” In our case, we simply write the quantity of kanban in circulation on the task board, and allocate new cards according to that limit.

You might have a simple principle like: prefer completing work to starting new work, or you might express that as a rule that says: try to work on only one item at a time, but if you are blocked, then you can work on a second item, but no more. In our example, that rule gives us an effective WIP limit of 6.

Scrum in a nutshell Split your organization into small, cross-functional, self-organizing teams. Split your work into a list of small, concrete deliverables. Assign someone to be responsible for that list and to sort the list by priority. The implementation team estimates the relative size of each item. Split time into short fixed-length iterations (usually 1 – 4 weeks), with potentially shippable code demonstrated after each iteration. Optimize the release plan and update priorities in collaboration with the customer, based on insights gained by inspecting the release after each iteration. Optimize the process by having a retrospective after each iteration. For more details check out “Scrum and XP from the Trenches”. The book is a free read online. I know the author, he’s a nice guy :o) http://www.crisp.se/ScrumAndXpFromTheTrenches.html Kanban in a nutshell Visualize the workflow Split the work into pieces, write each item on a card and put on the wall Use named columns to illustrate where each item is in the workflow Limit WIP (work in progress) – assign explicit limits to how many items may be in progress at each workflow state. Measure the lead time (average time to complete one item, sometimes called “cycle time”), optimize the process to make lead time as small and predictable as possible.

Part 2

The really hard part is around the people transformation - getting developers to work side-by-side with testers and users is a completely foreign concept.

The thinking is that IT is mission-critical, so let's not change things without giving it a lot of thought and a lot of consideration

It is critical that everyone has the same understanding of, and commitment to, the desired outcome: a business that is reliable through predictable technology processes that deliver business agility. To do this, there needs to be a management commitment to develop a focused, on-going practice around the pursuit of organizational maturity. As part of this, gaps in skills and capabilities should be identified and positive action – training, coaching, process improvement and tools deployment – taken in order to close the gap

the work force needs to understand the business drivers for Agility. They need to be challenged to improve their quality, improve their cycle times, to improve the frequency of releases and the value they deliver to the customer. They need to know how these things fit within the bigger picture and why improvement is their responsibility.

To change a culture it's important to recognize that every knowledge worker makes decisions and takes actions that affect the performance of the business. The culture in the organization is the reflection of those decisions and actions.