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They will only sound human when they empower real human beings to speak on their behalf.

A powerful global conversation has begun. Through the Internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed. As a direct result, markets are getting smarter—and getting smarter faster than most companies.

But learning to speak in a human voice is not some trick, nor will corporations convince us they are human with lip service about "listening to customers."

The program works with IBM and Google on their Cloud Computing University initiative, and is designed to look at the infrastructure requirements to make leading-edge cloud computing system

Whereas with the Web we could, from any point on the web, see pretty much everything else, with the Cloud we will not be able to know what’s taking place in the system, just as we cannot see today what exists inside of clouds. They are murky, dense objects that reveal almost no depth at all.

While everything on the outside appears to be as it was before, what’s happening on the inside of the new cloud-computing systems will be completely different. And I have, as of yet, to see a comprehensive analysis of how our privacy, our data security and our online lives will be affected by such a system.

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